SSP users experiencing further difficulties following last week's disruption

A hand on a computer keyboard

SSP users are facing a fresh wave of issues this morning following problems with the platform on Friday.

Users have had difficulty accessing emails this morning following issues with the platform last week, brokers said.

One broker, who preferred not to be named, told Post: “On Friday we had a note to say that their internal systems weren’t working properly. Our email systems haven’t been working since then. And this morning, other parts of the system are going down as well.

“They haven’t communicated with us. We were told on Friday that their internal systems weren’t working so we needed to ring them with problems rather than use the user portal. And it hasn’t been working all weekend.”

On Twitter, Hayes Parsons managing director James Woollam said: “[SSP] so for the second time in two weeks your systems went down Friday and email is still not back up. Explanation and fix time awaited… again, please.”

Dave Chapman, director of broker at SSP said: “I can categorically confirm that customers have access to their SSP Pure Broking application.

“A number of our customers have had issues with accessing Outlook on Friday and today. Email (Outlook) is available via Webmail, as well as on mobile and tablet devices. We are speaking to our customers about this, and are resolving it directly with them.”

Outage

Last month, brokers took to social media to vent their frustrations over an outage on the last day of the month.

“On the last day of the month last month, their systems all went down for the entire afternoon,” a broker told Post.

“Given it was the last day of the month, it was challenging. They’ve managed to time it so we all received a letter on that day informing us that our subscriptions were going up by 5.5% on 1 April because of GDPR work.

“The letter letting us know they were increasing the price came when the system wasn’t working, on one of the busiest days of the year. I understand we are due a letter apologising and potentially giving us a service credit.”

Later in the day, SSP tweeted: “The vast majority of SSP Pure Broking customers are able to access the application. We are continuing to monitor the situation and we sincerely apologise for the disruption to service today.”

  • LinkedIn  
  • Save this article
  • Print this page  

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: