Flaws found in current evaluation methods

The three methods UK insurers typically use to evaluate their performance relative to industry peers all have failings. That was the key message of Paul Tomlinson, director at Deloitte UK Consulting, who outlined the major benchmarking challenges insurers currently face.

The most flawed of the three is the use of personal networks and rumour, he said: "This is when your chief executive goes for dinner with an industry friend and hears that a competitor's leakage is