Insurance Post

Studio debate

How will changing customer behaviour impact insurers' operating models? Anthony Gould, group editor...

How will changing customer behaviour impact insurers' operating models?
Anthony Gould, group editor in chief of Incisive Media insurance division interviews John Maitz Vice – president of CSC and Aash Patel consultant with Winchester White to debate how they believe changes to customer behaviour and expectations will impact insurance company operating models and what implications this will have for strategy, structure, skills, jobs and ultimately of course, the customer experience. View Studio Debate video here

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here