State of play

- By Insurance Post Staff
- 11 Dec 2003
- Indicative reading time: 8 minutes

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General insurers have had good times and bad this year, with offshoring and outsourcing being the main issues to raise hackles within and outside the sector. Jonathan Swift reflects on the shake-ups and shakedowns and how the industry players have won - and lost - over the last 12 months

The issue of offshoring and outsourcing to India has been written large over 2003. While several UK insurers had started operations in previous years, the trickle of jobs to the country became more of

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