Insurer
Self-service briefing: Satisfaction at stake
If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…
Self-service briefing: 'Uniform customer' does not exist
Insurers looking to build a self-service strategy incorporating new technologies have been warned that "overload is rampant".
Self-service breifing: Insurers feline the 'meerkat effect'
Insurance customers have changed from behaving like dogs to cats, and are now turning into meerkats as a result of social networking and other technologies.
Self-service briefing: Lincoln outlines case for self-service
IBM Insurance Solutions executive Nick Lincoln kicked off proceedings by telling the audience he believed there is a fundamental case for self-service.
Self-service briefing: Comparison sites have no loyalty claims survey
Price comparison sites are failing to build up significant brand loyalty, given that many online shoppers continue to check more than one site before buying insurance. And, in some cases, they may even phone an insurer selected direct — in the belief…
Self-service briefing: Aviva online boss warns of "beast" awakening
By moving to a self-service model, insurers must prepare themselves for "awakening the beast".
SMEs look to go direct
A third of UK SMEs would rather buy business insurance direct, rather than via a broker. According to a new survey by QBE, only 16% of UK SMEs will look to the insurance industry for advice in the first six months of 2010.
NFU sees future in hybrid car insurance
NFU Mutual has been appointed by Mitsubishi as its approved underwriter for its new line in electric cars, i-MiEVs.
Solvency II: warning over capital requirement
Insurers could face an average solvency capital requirement increase of more than 60% compared to previous expectations as a result of new Solvency II proposals, EMB has warned.
Industry welcomes exception in Equality Bill
The insurance industry has welcomed a decision to allow insurers to continue using age as a risk factor in setting premiums.
Axa unveils direct launch
Axa has signalled its intention to become a major player in the direct motor market after launching an aggressive marketing campaign to support its return to the sector.
Hoban pledges 'dedicated' resource for insurance
The Conservative Party has attempted to allay the insurance industry's fears that it will be tarred with the same brush as banks, if the party comes to power this year and scraps the current regulator, by promising 'dedicated resources' to the sector.
Go Compare halves losses as profitability aim beckons
Go Compare's chief executive Hayley Parsons has insisted that the aggregator is on course to make a profit for the first time since launching as a start-up in November 2006.
EMC ups guidance
EMC, the US property/casualty insurer, said it is upping its operating earnings guidance for 2009.
Axa joins Confused panel
Axa Direct has been named on the motor insurance panel for price comparison website Confused.
Keychoice unveils senior management team
Keychoice Underwriting has unveiled its senior management team as it prepares to launch later this year.
Post Pick of the Week
Amy Ellis outlines some of the major news from this week's issue of Post including: Go Compare halves losses; Tories pledge on insurance; Merlin refinancing; Miller in FTSE drive; and Heath Lambert chases HSBC account.
Ex-Axa heads reunite at underwriting agency ahead of launch
Derek Findlayson and Dene Smith join Jonathan Davey and Tony Griffith as Keychoice management team.
Mapfre increases international business premiums
Spanish insurer Mapfre also increases its attributable result to €926.8m, and added consolidated revenues exceeded €18.8bn, a 6.3% rise over 2008.
Mapfre increases international business premiums
Spanish insurer Mapfre also increases its attributable result to €926.8m, and added consolidated revenues exceeded €18.8bn, a 6.3% rise over 2008.
Senior trade credit broker defects to Aon Benfield
Political risk and trade credit broker Steve Hart has moved from Willis to Aon Benfield, Reinsurance has learned.
Aviva's new GI boss lambasts UK ambulance-chasing culture
In his first full interview David McMillan tells Post he will take up the issue with the Association of British Insurers.
IAG bullish despite Equity's margins being squeezed in the UK
Australian insurance giant expects to report a half year insurance profit of $488m (1H09: $227m), representing an improved insurance margin of 13.4% (1H09: 6.2%).