Streamlining premium collections for a global insurance firm

A global insurance provider operating across retail and wholesale markets faced inefficient credit control and accounts receivable processes. Hundreds of disparate data sources with varying formats and payment terms created heavy manual work, limiting resilience. The firm needed to consolidate data and automate the allocation of payments to outstanding policies.

This case study examines how consolidating all internal and external data into a single platform enabled intelligent matching, automated allocation recommendations, and automatic statement distribution, delivering end-to-end automation that transformed credit control.

• 75% workload reduction: Automation of data transformation and manual steps reduced the team’s workload by 75%.
• Real-time visibility: Access to real-time reporting on allocated versus unallocated cash enabled better decision-making.
• Cost efficiency: Streamlined operations and connective workflows significantly reduced operational costs.
• Improved control: Enhanced the resilience of the credit control process while reducing overall risk.