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Ernst and Young looks east for offshoring

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Eastern Europe is being strongly tipped as one of the next hotbeds of offshoring, according to resea...

Eastern Europe is being strongly tipped as one of the next hotbeds of offshoring, according to research by Ernst and Young.

According to Phil Unwin, senior manager, programme insurance services, 26% of respondents in a recent survey said they would consider moving there "because it is seen as geo-politically stable and there is a significant amount of economic development aid".

He added that Central and South America (9%) are popular with clients in the US and also that China (currently 9%) could eventually become "a potential challenger to India (26%)".

On that subject, Mr Unwin commented that a sign of China's potential was evident in the fact a number of Indian firms had set up there "to outsource their outsourced activities".

During a highly interactive workshop, Shoosmiths' general commercial partner Andrew Pickin and corporate general lawyer Ian Wallbank debated the contractual issues involved in outsourcing contracts. These included service levels agreements, contract risks and developments and exit strategies.

Eric Boileve, vice-president of CSC Financial Services EMEA, said all outsourcing projects ultimately relied on trust between the client and the outsourcer - adding that the outsourcing operation needed to be embedded very deeply.

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