Post - 2010-01-21

View from the top: The changing focus of service delivery

Over the last year or so, while the focus has been on the credit crunch, a quiet revolution has been taking place in the way the insurance industry delivers its service. Modern service delivery is increasingly reliant on (and influenced by) the…

European legal insurance model can work in UK

Helen Withers, managing director of Arc Legal Assistance, makes some bold statements in her recent letter ('European Model unworkable in UK', that could lead Post readers into thinking that the standard model for legal…

Insurer majority alive to specialist need

The article by Martin Richell of the Raw Group ('Contamination frustration', correctly warns against the employment of inexperienced contractors when dealing with contamination incidents.

Fraud - voice stress analysis: Liar, liar

With fraud costing insurers £1.8bn in 2009, Daniel Dunkley explores the validity and effectiveness of voice stress analysis technology, once hailed as a 'silver bullet' for the industry.

Commercial aggregators: Moving targets

Aggregators have gradually exerted a stranglehold on personal lines insurance distribution that only the most powerful marketing budgets can now compete with. Ralph Savage investigates the potential for aggregators to shift their gaze towards commercial…

Technology - strategy: Soothe the legacy headache

Short-term fixes and data silos still dominate the IT insurance landscape, storing up trouble for the future. Andy Nightingale explains the effectiveness of an alternative approach, from both a cost and capability perspective.

BGL invests in IT academy

As part of its continuing expansion, broking group BGL is recruiting 12 trainee IT developers to go through its IT academy.

Penny black's insurance week

Jeepers! Penny spotted the always dapper Lorega chairman, Malcolm Harvey last week apologising profusely to another driver after a minor jeep-on-4x4 incident in Haywards Heath. Penny is not sure exactly what happened — but it sounded like Mr Harvey's…

30 Years Ago: Study reveals low spend on insurance

Most London families suffer from poverty because husbands spend four times as much on drinking and smoking as they do on insuring their lives, according to a report based on a six-month study by Liberty Life Assurance.

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