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The Risk Management Award

By involving every one of its 4000 staff in its risk management programme, East Lothian Council has saved nearly £2m - and made the area safer too, writes Lynn Rouse.

The Loss Adjuster Award

McLarens Toplis - the UK arm of which is now owned by outsourcing specialist Capita - decided its Property Management Portfolio had to be accessible whenever disaster struck, as Anthony Gould reports.

Reinsurance Innovation of the Year

GE Frankona Re took careful note of users' needs when it designed its online reinsurance tool for brokers. The easy-to-use system has already paid off in financial terms, reports Janina Clark.

Ross to chair ABI.

Mike Ross, chief executive of Scottish Widows, has been elected as chairman of the Association of Br...

Direct teamwork.

Insurance and risk management group Criterion has teamed up with IBM to develop an internet-based pr...

Giving staff the skills to excel.

The emphasis on customer service in today's industry makes it more important than ever for firms to grasp the training nettle. Jane Bernstein looks at the options for brokers and insurers.

Customer Care Award

A staff fitness programme with a difference is bringing swift change to business practices at Zurich Personal Insurances. And the customers are the winners, says Jane Bernstein.

The E-Commerce Award

AA Insurance Services wasn't content to rest on its laurels after winning the e-commerce category in last year's awards, says Edward Murray.

Equitable angers.

Equitable Life has angered policyholders by announcing it is to cut final bonuses on with-profit pen...

What the Papers Say.

FINANCIAL TIMES Left-handed people may have a much greater chance of developing inflammatory bowe...

Nationwide savings.

Nationwide now offers motor insurance on its website www.nationwide.co.uk. The bank added the premiu...

Glorious history

The names and categories may vary from year to year but the drive for excellence is a constant factor among the winners in the insurance industry's showcase of talent.

Going club class.

Protection & Indemnity Club, the London club, had 13 claims in 2000 totalling some £710,000, with a ...

Brown Integer move.

Former Lloyd's underwriter and immediate past president of the Chartered Insurers Institute, Reg Brow...

In search of excellence

Judges of this year's British Insurance Awards had to narrow down an overwhelming number of quality entries to single winners for each category. Chairman David Bland describes the task.

The Achievement Award

David Prosser has piloted Legal & General confidently through some stormy waters to achieve solid success - and found time to give the company an important voice on crucial issues affecting the whole industry, writes David Worsfold.

Brokersure connects.

Brokersure Connect, the wholesale broking arm of brokersure. co.uk has announced a new partnership w...

NU: double trouble.

Norwich Union, the UK's largest insurer, looks set to face a fine in excess of £20,000, having plead...

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