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As our lives become more hectic, many of us are turning to e-mail to contact call centres with our out-of-hours queries. Insurers could lose out if they do not get to grips with the electronic postal service, says Steve Payne.
Groupama cull.
Groupama has finished the year-long review of its loss adjusting panel, and has dropped three compan...
Motor breakthrough.
Insurers look set to end their long-running feud with bodyshops, after returning to the negotiation ...
Flood defence call.
This time last year, the government warned that adequate flood defences were unlikely to be installe...
View from the top - Patrick Snowball
Patrick Snowball, chief executive, Norwich Union Insurance. The demise of Independent Insurance gen...
Churchill looks set for Prudential swoop
Churchill Insurance is set to dip into its £500m war chest, if as predicted by Post Magazine, Prudent...
AIG income drops.
AIG's net income fell 81% to $327m (£226m) in its third quarter earnings, with the impact of the Ame...
SAP division targets UK insurers.
German technology giant SAP is to create a dedicated insurance division to target the UK general ins...
Appointment at CS Healthcare.
David Royle has become the new chief executive of CS Healthcare, the provider of healthcare solution...
GISC: in response to critics.
The letters from Mr Harris (PM, 11/25 October) accuse the General Insurance Standards Council of mis...
GAB down under.
Loss adjuster GAB Robins Aviation is set to grow its business in Australasia after setting up an oper...
Giles gears up for expansion.
Giles Insurance Brokers has set aside £7.5m to open up to 12 branches over the next five years, doub...
Government backs terrorist cover by definition.
The government reaffirmed its commitment to providing retrocessional cover for terrorist acts, in res...
Swiss Life IFA site.
Swiss Life has teamed up with IFA Promotion and launched a new online directory of independent finan...
NU does its bit on start-up safety site.
Through the internet maze with Richard Griffiths.
Axa prepared to contest World Cup legal action.
French insurer Axa plans to contest any legal action bought against it by football's world governing...
Excess is too much for replacement companies.
The article on the Association of British Insurers' good practice guide to encourage more housing as...
Direct Action.
Recommendations released by the Law Commission could bring much needed clarity and increased certainty to a pillar of insurance law - the Third Parties (Rights Against Insurers) Act 1930. Gavin Reese and James Stockwell explain.
South Korea motor shake-up.
Kyobo Life looks set to shake up the South Korean motor insurance market, after becoming the first l...
Insurers duped by "fad".
Fraud detection by telephone voice stress analysis has been branded "foolhardy" by a senior academic...
As flood season starts again self-defence is best solution.
Yet again, we are all in for a deluge of flood claims which, one assumes, has adjusters rushed off t...
Lloyd's calls in SFO to investigate online insurer
Lloyd's has become embroiled in a Serious Fraud Office Investigation after an insurance intermediary ...
End of the road?
A new hazard waste directive coming into force on 1 January next year, will have serious implications for end-of-life vehicles and as a result insurers. Ian Gaskin explains how the industry can avoid falling foul of the legislation.
Taylor to retire.
Anthony Taylor, deputy chairman of Wellington Underwriting, is to retire as a director at the end of...