News
ATM processes calls ASAP.
Insurer Direct Line is installing FibreNet ATM technology to improve the speed and quality of teleph...
Friends in need of IFA sales.
Friends Provident is to target sales through independent financial advisers via a dedicated business...
Net profits @ the touch of a button.
After getting off to a slow start, commercial lines insurers are now realising the potential that the Internet can offer them. Richard Griffiths reports on their progress.
ALARM rings for Liz.
Liz Taylor has been made the first full-time chief executive of the Association of Local Authority R...
Crime shouldn't be allowed to pay.
The industry seems at long last to be pressing the accelerator pedal on the development of the motor...
Exclusive - Law firm's blueprint to slash costs.
Law firm Davies Arnold Cooper has launched a pilot case conferencing study with Independent Insuranc...
Firms unite to master disaster.
Disaster recovery and restoration companies are uniting in order to set a unified benchmark for comp...
Appointment at Concept.
Simon Cubbage has joined the Bristol office of Concept loss adjusters. Previously he was UK gener...
A clear view of the future.
In the final part of our management series, Nick Bromfield explains why insurance salesforces are the vital link for customer satisfaction.
Internet ignored.
Insurers are ignoring customer requests for information on the Internet, according to a recent surve...
Merger migraines.
Sue Duttine looks at the impact of broker consolidation on the employees stuck on the merger merry-go-round.
BRIT's green light.
Ben field & Rea Investment Trust's acquisition of integrated Lloyd's vehicle Wren for £300m has been...
Batchelor says 'I do' to AMP job.
Paul Batchelor, chief financial officer of Australian financial services giant AMP - a majority stak...
Coming through turbulent times.
The mega-mergers of insurers in recent years have unquestionably had a disruptive impact on brokers....
Velo talks outsourcing.
Velo Motor Accident Management is in discussion with several insurers and brokers about providing th...
Scandal, what scandal?
Insurance industry chiefs will not end up in the dock over alleged mortgage sales irregularities, ac...
Dangers of doing Wotsit in the car.
Munching a mouthful of crisps while driving is more hazardous than using a mobile phone, new researc...
Opportunist brokers under fire.
Two established broker networks have slammed several independent brokers for forging their own copyc...
Appointment at Miller & Pycraft & Arnold.
Neil Barlow has been made manager at the Nottingham service centre branch of Miller & Pycraft & Arno...
Charge policyholders for an Ombudsman's review
I do not feel the Insurance Ombudsman's attack on insurers' complaints procedures can go unchallenge...
New Spanish law.
A new Spanish law means all pleasure craft which navigate the country's waters must have third party...
Council gets £1m bill for barking up wrong tree.
Insurers have welcomed a Court of Appeal decision which will have wide ranging implications for home...
FSA to get first look at demutualisation plans.
The decision by insurance companies to demutualise is to be dependent on policyholders and the will ...
Go-ahead for database.
The Motor Insurance Database, which the industry hopes will become a force in combating uninsured dr...