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Doing the groundwork

Improvements in technology, such as aerial photography, have greatly helped in the diagnosing of subsidence and collection of related data. However, Nigel Barham believes there is still no substitute for doorstep expertise - the personal visit to a claim…

Steering motor in wrong direction

Lynn Rouse reports from last week's Post Magazine management briefing - New roads for motor claims: putting customers in the driving seat, held in London.

Countdown to new standards

New international accounting standards will affect all aspects of (re)insurers' business. Yet Rusty Nelligan and Craig Morton see valuable opportunities for reinsurers as insurers seek better ways to manage and report exposures.

Confusion continues over arbitrator bias

A surprise decision on a party-appointed arbitrator's impartiality has now been reversed but neutral arbitrators are still liable to be charged with bias. Peter Chaffetz and Steven Schwartz report.

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