News
Obama suffers primary setback
US president Barack Obama's healthcare reforms are in danger after Republican Scott Brown's stunning primary election victory in the commonwealth of Massachusetts.
Warning over scrapping retirement age
The Forum of Private Business has warned that government proposals to scrap the default retirement age threaten the future of SMEs across the UK and could lead to a raft of "painful and costly" legal disputes.
Scottish firms are upbeat about recruitment in 2010
The financial services industry in Scotland is showing signs of recovery, with recruitment set to rise and redundancies predicted to drop.
Self-service briefing: Satisfaction at stake
If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…
Self-service briefing: 'Uniform customer' does not exist
Insurers looking to build a self-service strategy incorporating new technologies have been warned that "overload is rampant".
Self-service breifing: Insurers feline the 'meerkat effect'
Insurance customers have changed from behaving like dogs to cats, and are now turning into meerkats as a result of social networking and other technologies.