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Back to the future.

By viewing the motor sector in an alternative light, insurers have realised that customer retention is a less costly option than the acquisition of new business. Richard Adams says going back to basics and encouraging customer loyalty moves the focus…

Reversal of fortunes.

Over the last few years, a drop in revenue and the loss of senior management has hit GAB Robins very hard. However, John Castagno, who recently joined as chief executive, already seems to be turning things around. Anthony Gould reports.

Building on the flood problem.

Domestic flood claims are becoming an increasingly heavy burden for insurers and modern building techniques are adding to the problem. Bob Spencer offers a solution.

Out of the blue.

Suddenly, the Conservatives seem to have become a credible force with the potential to dislodge Labour at the next election. Tim Osborne assesses what impact a victory might have on the PMI market.

Indie bosses face legal quiz.

The law firm representing the liquidators of Independent Insurance has made contact with the former b...

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