News
IT's not what you do ...
A call centre's success comes down to more than just a sum of its parts. The way technology is used to interface with customers is essential and many insurers are beginning to realise this, says Richard Adams.
The inside story.
Despite the dire predictions circulating after the 11 September attacks, top players at Lloyd's insist that the corporation has had plenty of experience in coping with the market's ups and downs, says Marcus Alcock.
What the Papers Say.
The Daily Telegraph A pair of Manolo Blahnik shoes with razor sharp 'killer' heels has been pulle...
Baggage handling.
Insurers are beginning to see the merits of outsourcing and many are entrusting their non-core activities to third parties. Shedding their excess baggage gives companies the flexibility to out-manoeuvre the competition, says Simon Threadgold.
Groupama on panel.
Groupama has been selected to join Abbey National's new online 'quote and buy' home insurance panel....
Cape miners move towards out of court settlement.
An out of court settlement for South African miners suffering from asbestos-related diseases moved a...
Lloyd's audit.
The US regulator, the National Association of Insurance Commissioners, has recruited accountancy fir...
Appointment at Exeter Friendly Society.
Specialist private medical insurer Exeter Friendly Society has announced two new additions to comple...
Aon launches terrorism solution.
Aon has called on businesses to consider terrorist attacks as part of their business continuity plan...
Lloyd's completes Xchanging deal.
Lloyd's and business process outsourcing company Xchanging have completed the formation of a new, jo...
S&P on reinsurers.
Reinsurers are reducing their emphasis on long-standing client relationships and adopting a more cli...
Barr returns to Heath.
Broker Heath Lambert Group has appointed Graham Barr as managing director of its UK broking division...
Appointment at SPS Infoquest.
Business intelligence consultancy SPS Infoquest has appointed Jim Baty as a non-executive deputy cha...
Denekamp at CUA.
Catlin Underwriting Agencies has appointed Lesley Denekamp as chief operating officer. She was appoi...
Insurer giants take over Alleghany.
Some of the biggest names in the insurance industry have combined to take over Alleghany Corporation...
Xansa signs £10m Legal & General deal.
Legal & General has extended its relationship with business consulting and outsourcing company Xansa...
Loss Recovery Group provides ATE.
Specialist claims consultancy service the Loss Recovery Group has launched an after the event loss r...
Bodyshop forum.
The Bodyshop and Insurance division of Glass's Information Services has organised an estimating accr...
Appointment at Blackmore.
Simon Dell, of Lloyd's broker Sterling Hamilton Wright, has become managing director of Blackmore In...
Keeping up the good work.
The next big issue for rehabilitation could be whether a court forces a claimant's hand in accepting rehabilitation - or forces an insurer to offer it. David Fanning investigates.
Terror Bill is put back again.
The Republican-controlled House Finance Services Committee introduced its own terrorist insurance pr...
Online access.
Insurance specialist law firm Hill Dickinson is set to give online access to clients of information ...
Loss adjuster GAB Robins scoops award.
Loss adjuster GAB Robins has scooped "the most innovative new entrant" for its internet-based claims ...
Brokersoft module.
A new commercial module has been incorporated into Brokersoft's Windows-based back office quotation ...