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Data protection guide.

Avon has published a data protection leaflet aimed at giving brokers general advice and guidelines a...

Appointment at Independent.

Independent Insurance has made several new appointments. Janet Stansfield has been made executive ma...

TIFCO staff defect to rival.

Management at TIFCO have been rocked by the shock defection of most of its sales staff and managing ...

Everybody's talking at me.

The telephone has become perhaps the most valuable business-selling tool to companies, and more insurers are exploiting its benefits through call centres. Alex Miller reports.

Mixed marks for scorecard.

The talking point at last month's US Risk and Insurance Management Society conference was the result of president Stephen Wilder's Quality Scorecard, which rated and slated insurers. Janina Clark reports.

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