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FSA hopes to ease complaints procedures

The Financial Services Authority is proposing to make it easier for firms to complete both the Complaints Return and the Retail Mediation Activities Return (RMAR) by simplifying and shortening them.

FSA aims to streamline regulatory returns

The Financial Services Authority (FSA) is proposing to make it easier for firms to complete both the Complaints Return and the Retail Mediation Activities Return (RMAR) by simplifying and shortening them.

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