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CRM culture shock.

Insurers will have to markedly change company cultures if they are to make any sizeable return on th...

CD buyout scuffle.

The 10p-a-share buyout offer for Claims Direct made by founders Tony Sullman and Colin Poole has rec...

Appointment at SBJ Group.

SBJ Group has made several appointments. Cliff Lambdon joins as managing director of the SBJ's North...

Duplication hits business.

Nine in 10 insurers measure growth in terms of policies, but admit they have no accurate figures on ...

Esure goes live.

Esure, the Halifax-backed insurance start-up from Peter Wood, the founder of Direct Line, went live ...

Greystoke website.

Greystoke Legal Service has launched a new membership website that will allow solicitors to download...

Appointment at Crutes.

Crutes has expanded its employment unit, with the appointment of Tim Smith to partner and Emma Cross...

See you in court.

With no test case to rely on, the jury was out on surveillance, following the introduction of the Human Rights Act. The watchword is prudence, with solicitors exercising common sense in its use to guarantee video evidence stands up in court, writes David…

Brands net damage.

Insurers are worried they may be harming their brands by running sub-standard websites, according to...

Material losses.

Textiles firm the Worthington Group became the latest company to be affected by the collapse of Inde...

Appointment at Marsh.

Charles Sandison has joined Marsh's Aberdeen offices as a risk consultant, while Patricia Douglas be...

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