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Satisfaction shock.

Despite the 90s' explosion in call centres, customer satisfaction has plummeted to an all time low a...

Gas blast claims.

The insurance industry is assessing the cost after a serious fire caused massive damage following a ...

Judgement rocks cargo.

A recent English court judgement has driven a coach and horses through the contractual protection given to carriers by British International Freight Association terms, as Nevil Phillips explains.

What the papers say.

DAILY EXPRESS The Football Association is adamant that it will never sell the title rights to the...

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