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Claims

Axa aims for Brokerbility benchmark

Axa UK intermediary boss Amanda Blanc has said there is "room for improvement" in the insurer's commercial lines business, despite beating its peers on overall performance in a recent survey of brokers.

Homeserve denies sale talks

Homeserve has issued a statement on the London Stock Exchange in which it denies having engaged in discussions with potential buyers.

Scrap Metal Dealers bill passes second reading

The insurance industry is one step closer to seeing tighter laws in place against "wanton" acts of metal theft after the House of Commons voted for a Private Member's Bill to go through to the committee stage.

LAS chairman Posner retires

LAS Claims Management chairman Howard Posner, pictured, has stepped down following a management restructure to position LAS for further business growth.

BIA 2012: The Customer Care Award

Winner: Hiscox Responding to customer feedback, Hiscox has bucked the trend by bringing critical services back in-house, resulting in customer satisfaction reaching new highs, writes Mairi MacDonald.

Aviva faces £40m flood bill

This summer's floods could cost three major household insurers almost £70m in the first half of the year, according to analysts.

Market moves: Another busy week for insurers

This week, once again, belonged to insurers, with a number of firms making significant management changes. While Aviva stole the limelight with another reshuffle, Zurich quietly added a new CEO and Mitsui Sumitomo at Lloyd's rejigged its risk management…

Claims Update: Voice loss - Straining to be heard

Epidemiological research on voice disorders produces interesting results for call centre training. In a 2011 article in Post, Beachcroft highlighted the growing hazard posed by occupational voice loss among call centre workers.

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