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Claims

What the Papers Say.

The Daily Telegraph Fidelity, the £17bn fund manager, sent statements to thousands of investors t...

On the right track.

The insurance industry needs to work towards claims protocols that promote a unified response, allowing quick and effective action in dealing with major disasters, argues Alan Fleming.

... an e-risk intermediary.

The rise of the dotcoms and the application of internet technology have made e-risk an exciting sector. However, Marcus Alcock spends a day with David Walsh of Clickforcover and finds some things never change.

Care and care alike?

The government's decision to pay only for care delivered by nurses in nursing homes has raised many hackles because of the implications for long term care. Richard Thomas looks at the key issues and opportunities for insurers.

Delivering the goods.

The ABI claims code has re-established the subject of replacement goods at the top of the claims agenda. While some companies prefer to offer cash, others see replacement as an opportunity to deliver what the customer wants, says David Fanning.

Working up to pensions.

The government's new campaign to prompt the public to part with some of their hard-earned cash and use it to secure their future has to be good news, but it also misses a big opportunity. The real gateway to getting contributions into an individual's…

Dirty work.

Royal & Sun Alliance sacked staff, while law firm Norton Rose accepted an apology: companies are adopting different strategies when dealing with the dissemination of lewd or inappropriate e-mails. Jane Ashton explains how the law is also split.

Scottish seminars.

Scottish Life is to hold a series of countrywide seminars, starting on 1 February in Romford, focusi...

What the Papers Say.

The Express Sixty insurance workers have been allowed back to work after being suspended over sen...

Complete our survey and win the prize of a lifetime.

Post Magazine, with Axa Insurance's support, plans to produce a definitive guide to pay and conditions across the insurance sector. Anthony Gould explains the rationale behind The Post Magazine Insurance Industry Salary Survey for insurers and brokers.

Adjusting the balance.

The massive rethink on adjusting panels has caused industry-wide consternation. However, on the liability side, some adjusters are weighing up the benefits of the panel system in the light of Woolf and other market changes. David Worsfold explains.

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