Claims
Postbox : Claims process still needs streamlining
While putting a 'disaster plan' in place ('History in the remaking') is prudent method of minimising risks to a historically sensitive building, sadly it may not stop the full insurance claims process being drawn out over many months.
News analysis: Merlin Refinancing - Magic lessons
Merlin Claims Services recently breached its banking covenants, triggering it to seek a refinancing deal. Jonathan Swift talks to CEO Richard Webster about the perils of boom-time private equity backed deals.
Argent hires ex-Teceris boss
The former head of complex liability at Teceris is set to join Argent Liability Adjusters as a director.
Halliwells fraud savings
Halliwells' fraud unit has claimed up-front investigations and case management have saved its insurance clients up to £13 for every pound spent on fees during 2009.
Drive Assist extends enquiry
An investigation into malpractice at Drive Assist has been extended after the credit hire operator enlisted KPMG to look into the matter.
MoJ draft rules agreed
The Ministry of Justice road traffic accident personal injury draft rules have been agreed and signed off by the rules committee.
Rugby player at centre of credit hire dispute
A professional rugby player has found himself at the centre of a dispute between credit hire operator Accident Exchange and his insurer.
Gracey expands Crawford role
Crawford & Company has expanded the role of fraud boss Bobby Gracey to include the new title of UK business development director. Mr Gracey, vice president of global counter-fraud solutions, who joined the loss adjuster in 2003, takes responsibility of…
Credit hire bodies in talks to create single industry voice
The Accident Management Association and National Association of Credit Hire Operators are poised to merge, Post has learnt.
Haiti reconstruction could cost $14bn
Study from the Inter-American Development Bank claims Haiti earthquake more destructive than any modern natural disaster.
View from the top: Value of human capital
Despite signs of rates hardening in some lines of business, plenty of capacity coupled with the wider economic situation are driving the extremely competitive pricing we are seeing today.
Tracker renews police deal
Stolen vehicle recover operator Tracker has signed an exclusive five-year extension on its partnership with the UK Police Force.
Biba: FSCS PPI levy “galling” for brokers
The British Insurance Brokers’ Association has claimed that the Financial Services Compensation Scheme an interim levy of £20m to fund failures involving the sale of payment protection insurance is “galling” for insurance brokers.
Accenture expands RM offering
Accenture has launched a global risk management consulting service line to help companies identify, manage and mitigate risks and make greater strategic use of risk data.
Nine in ten customers “satisfied” with motor claims service
Almost 90% of claimants are satisfied with their motor insurance claims service, new research has revealed.
Private equity-backed Merlin reports £61.9m loss
Merlin's turnover fell to £64.9m from £65.6m in its last financial year and, as of 30 April 2009, had net liabilities of £73.2m.
5 Years ago: Passive smoking implications
Two passive smoking litigation test cases that could have "massive implications" for insurers are set to be heard in May.
30 Years ago: Cost of fire damage hits £1m a day in Great Britain
The estimated cost of fire damage in Great Britain (England, Scotland and Wales) in 1979 was £355.3m, representing an increase of about 15% over the 1978 figure (£309.3m) and averaging close on £1m a day throughout the year.
New trio join the ranks at Allianz claims grad scheme
Clair Beverley, Philip Bowles and James Catchpole have joined the Allianz claims graduate scheme.
Business Interruption - Valuations: Setting sums
The risk of commercial underinsurance can leave brokers in the firing line and the insured financially distressed. Terri Adams and Richard Powell report on how this can be avoided.
Public Sector - Reserving: Emerging into the sun?
After the harsh winter, John O'Neill takes a look at the challenges facing local authorities in terms of reserving for future events. Is the outlook still bleak or is the sun on the horizon?
Public Sector - Road Maintenance: The big freeze
With much criticism being levelled at local authorities for their handling of the recent heavy snowfall, Caroline Elson details the defence against winter maintenance claims.