Claims
Credit hire GTA set for audit
The technical committee that oversees the general terms of agreement between insurers and credit hire organisations is planning an independent audit of the voluntary protocol.
Direct Line appeals to High Court over £3.4m pay out
Insurance firm Direct Line has launched a High Court bid to recover millions of pounds paid out in damages to a motorist who claimed to be seriously injured in a road accident.
LAS land Equity roof contract
Equity Claims has appointed claims management firm LAS to undertake its roof surveys.
Versteege and Leclercq launch new firm
As from 1 January 2011 Sander Versteege and Nicolas Leclercq will commence their own company, Versteege & Leclercq claims services in Amsterdam.
Versteege and Leclercq launch new firm
As from 1 January 2011 Sander Versteege and Nicolas Leclercq will commence their own company, Versteege & Leclercq claims services in Amsterdam.
Kindertons strikes Experian customer identity deal
Accident management and replacement vehicle firm Kindertons has appointed Experian to provide a customer identity validation service.
Cunningham becomes Airmic partner
Cunningham Lindsey has become the Association of Insurance and Risk Managers’ 16th corporate partner.
Merlin unveils new subsidence model
Claims company Merlin has launched a new bespoke claims management system for its subsidence offering.
CL launches liability fraud unit
Cunningham Lindsey has set up a dedicated unit to tackle the increase in liability fraud.
Questgates wins Allianz contract
Allianz has awarded Questgates a long-term contract for the provision of motor fraud investigation services.
Law report: Slip ruling crucial as UK austerity drive kicks in
This law report was contributed by national law firm Berrymans Lace Mawer.
Law report: Supreme Court rules on without prejudice negotiations
This law report was contributed by national law firm Berrymans Lace Mawer.
Obituary: Industry mourns Shearer
Martin Shearer suddenly passed away on 30 November in hospital, following an operation. He was 53 years old.
Household - rebuilding costs: DIY SOS
The continued popularity of home improvements, coupled with cover miscalculations, has led to almost 80% of UK homeowners having the wrong level of insurance for their properties, writes Joe Martin.
Postbox: Lord Sugar's comments need rethink
Having read the online story about Lord Sugar and no-win, no-fee lawyers, I would like to comment that he is simply out to grab headlines.
Legal update - effective surveillance: Surveillance strategies
Surveillance techniques are on the increase as a tool to prevent to fraud. Mark Wilcox reports on a recent case that highlights the need for such activities to be carried out by skilled professionals.
Interview - Imran Ahmed & Tony Sault: Advocacy assessed
With profitability in the motor insurance sector under increased pressure, Ernst & Young carried out a Europe-wide study to determine whether consumer claims experiences impact brand loyalty and what good service looks like. Jonathan Swift talks to Imran…
Poor claims delivery hits our integrity, say brokers
Brokers have raised concerns that insurers' willingness to pay claims has deteriorated in the last two years, with southwest broker Higos considering blacklisting insurers that undermine its integrity with clients by not paying claims.
E&Y finds young claimants less likely to stay with insurers
Younger policyholders are less likely to stay with an insurer than older ones, regardless of their claims experience, a new pan-European survey has found.
Law Society must tackle asbestos 'dabblers'
The Law Society needs to get a grip on claimant "dabblers" who are obstructing the speedy payment of mesothelioma claims and ramping up costs for insurers, according to Michelle Penn, partner at Berrymans Lace Mawer.
Claims Club news: Third parties need longer-term commitments
The ability to form long-term relationships with third-party providers is important when procuring claims services, Iain Sinclair, Aviva's supply chain manager, told delegates.
Claims Club news: Claimant community blamed for shelving of meso protocol
The insurer and defendant legal community has lost its battle to get a specific pre-action protocol introduced for mesothelioma claims — largely due to the self- interest of claimant solicitors and the unions.
Claims Club news: Procurement no longer stuck in an 'ivory tower'
There has been a "sea change" in the way claims operations professionals are involved in and consulted on insurer procurement strategies, according to Aviva's supply chain manager.
Postscript - 30 years ago: Rig salvage operation postponed
Looking back through Post’s back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 30-years ago reveals.