Claims
Editor's comment: A return to fair play needed
As football fanatics finalise viewing details for the Euro 2012 knockout stages - pubs, pints and people to share the excitement with - it's fitting that the theme of this week's big insurance issues is fair play.
RSA legal action suspended as court rules in insurer's favour over motor costs
Zurich has confirmed that it has suspended legal action with RSA over the company's subrogated motor repair costs while it awaits the outcome of a possible appeal, after RSA won a High Court case against two other insurers.
Majority of UK motorists put off by 'complicated' claims process
More than half of UK motorists surveyed by InterResolve are dissuaded from making a legitimate claim because of a complicated claims process.
Business boomed for RiIG in 2011, AGM told
Claims management company Resources in Insurance Group has told its Annual General Meeting attendees that the business has witnessed increasing levels of activity in the backdrop of the wet weather.
FSA kept budget spending down, annual report reveals
The Financial Services Authority deliberately underspent on its annual budget as it was “very conscious of the need to control costs, particularly given the difficult environment that firms are operating in”.
Crawford makes string of new hires in SLS liability business
Crawford & Company's UK liability business SLS has recruited 11 experts.
Claims management firm RiIG wins PPI contract
Resources in Insurance Group has signed a £750 000 deal with a financial institution to handle Payment Protection Insurance claims.
Rehabilitation First Awards 2012: Countdown has begun
With only two weeks to go before the entry deadline for the 2012 Rehabilitation First Awards draws to a close, now is the ideal opportunity to demonstrate how your efforts in this field are driving the industry forward as it continues to develop and…
Data deployment key to improving claims performance and cutting fraud
Smart technology and data deployment can improve claims performance and cut £2bn worth of fraud, according to the Insurance Claims Management report from Clear Path Analysis.
DLG signs new home insurance deal with Nationwide
Direct Line Group's partnerships division, Brand Partners, has renegotiated its contract with Nationwide handling the building society's new household claims and post home insurance sales and service.
PPO demand to put off 'silver bullet' investment in insurance
General insurers will not get the 'silver bullet' investment needed to offset potential liabilities from the growing number of periodical payment order settlements in the UK as typical lump sum claimants are increasingly seeking PPOs.
Time called in Chester as Garwyn moves to Manchester
Specialist liability adjuster Garwyn has closed its Chester office and replaced it with a branch in Manchester.
Drunken holidaymakers invalidate travel insurance, research reveals
Travellers have been warned that they could invalidate their travel insurance if they have an incident on holiday while under the influence of alcohol or non-prescription drugs.
Brit offloads legacy liabilities to Riverstone
Brit Group has agreed the sale of its Financial Services Authority-regulated Brit Insurance Limited to Riverstone Group.
RSA wins subrogation case while Allianz fears motor premium hike
RSA has won a High Court battle defending its policy of adding up to 25% to motor repair bills passed on to rival insurers through subrogation, much to the disappointment of Allianz and Provident Insurance, which were involved in the litigation and…
Mobile phone insurance 'unnecessary', says Virgin Media survey
Virgin Media director of mobile Jamie Heywood has challenged the mobile industry to highlight the importance of insurance following a "shocking" survey which found that 72% of those polled are not insuring their phones.
BGL invests £1m in Fusion service centre technology
Fusion Contact Centre Services, part of the BGL Group, is to spend £1m enhancing its technology platform.
Middle East guest blog: Oops! Am I insured?
Recently I came across a very interesting blog on medical insurance. The main point the blogger wanted to drive home is that one shouldn’t purchase insurance after a loss happens.
Churchill profit jumps 246% to £77.6m
Direct Line Group-owned Churchill Insurance posted £77.6m profit in 2011, a vast improvement on the 2010 £53.3m loss, while personal motor premiums fell by £1bn.
Telematics: the data challenges
The gender ruling is only six months from enforcement, and Catherine Barton asks whether telematics and its data capture can be a real solution.
Your say: The loss of loss adjusters
In the immortal words of George Harrison, "All things must pass." Loss adjusters included, says Dr Paul Greenaway.
Property claims: Insurers must prepare evidence for court correctly
Fraudsters are wriggling out of criminal charges because insurers fail to provide courts with the necessary evidence, a legal expert has warned.
Property claims: Business Sprinkler Alliance praises Wales for new law
Business Sprinkler Alliance chairman Iain Cox has praised the Welsh Assembly's decision to propose legislation ensuring that all new-build homes in the principality are fitted with sprinklers.
Claims bosses urge insurers to develop integrated localised flood response
Flooding in areas of the UK previously considered low risk has led claims bosses to urge insurers to concentrate on developing an integrated localised flood response, while arguments over a collaborative risk transfer solution rumble on.