Broker
Handling customer complaints
In an online exclusive, CMS Cameron McKenna partner Alison McHaffie outlines best practice for insurance firms dealing with complaints from customers.
Q&A: Frank Weinreich, Liberty Syndicates
Frank Weinreich, regional manager for reinsurance for Central and Eastern Europe at Liberty Syndicates, pictured, spoke to Stephanie Denton with a reinsurance point of view on trends in CEE, claims levels and the future of brokers in the region.
Industrial assets underinsured by up to 60% in Asia
Telecommunications, energy and petrochemical companies are underinsuring their industrial assets by 30% to 60% in Asia, according to a new report by Marsh, and John Foord, an industrial asset valuation firm in Asia.
Aon says low airline claims won't cut rates
Aon Risk Solutions has said airline claims were historically low last year but warned that the risk that the aviation industry represents remains high and insurance prices are likely to remain stable.
Post Blog: Banking on search ranking
With Google never revealing how to rank highly in its search results, it's tough for insurers, brokers and aggregators to appear on the first page.
Finance Bill causes 'no major headaches' for insurers
Insurers are breathing a collective sigh of relief following the publication of today's Finance Bill, with firms expected to benefit from controlled foreign companies exemptions and unforeseen benefits for those looking to establish UK headquarters.
Post webinar: Data protection
The first of this year's Insurance Technology webinars provides industry-leading insight into a recent European Commission data protection directive.
MMA merger leads to new role for chief exec Fearn
Current MMA chief executive Garry Fearn will take on the role of executive deputy chairman of Covea Insurance from September this year.
Senior returns to Towergate after six year absence
Towergate has today announced the re-appointment of Richard Senior, pictured, to the role of broking managing director in Hull - six years after he left the firm to join Gallagher Heath.
Plexus Law team appointed to Met panel along with five other firms
Plexus Law's national police team has been appointed to the Metropolitan Police's external legal panel to specialise on civil litigation advice alongside Weightmans and Clyde & Co.
Powerplace not a top five priority, admits Towergate CEO Hodges
Towergate chief Mark Hodges has declared that Powerplace is not even in the top five of his priorities at the insurance broker.
Insurers and brokers sign up to CII internship good practice guide
The Chartered Insurance Institute has launched its first good practice guide for internships in the general insurance and financial services professions.
The British Insurance Awards: Is this your year to shine?
Are you consistently committed to meeting customer needs and delivering a high quality service across all your lines of business?
Career file: Danielle Lisenbey named Broadspire CEO
Crawford & Company firm Broadspire has appointed Danielle Lisenbey as its new chief executive.
Energy: Overcapacity causing problems as market rates stagnate
It has been a tumultuous few years for the insurance industry, and not many sectors have been affected as much as energy.
Rating agencies: The rating game
Nations and businesses alike are growing critical of rating agencies, so is a downgrade as damaging as it used to be?
Axa starts with Blanc slate to help steer commercial business around
Brokers continue to experience a "lack of connectivity" with Axa Personal Lines, despite Commercial Lines getting a glowing report since Amanda Blanc joined to head up the business just over a year ago.
Market moves: Aviva shuffles its underwriting pack
Aviva was the major recruiter in the insurance industry this week, announcing a raft of changes to its underwriting team. The insurer promoted four staff to new positions while adding a further employee to the unit.
Regulation response: Twin peaks - a return to the dark ages?
Nature does not favour creatures with two heads, probably because they spend most of their time arguing with themselves.
View from the top: FSA supervision strategy does not reflect risk of client detriment
As chairman of the Chartered Insurance Institute’s broking faculty, I recently had the pleasure of visiting the Financial Services Authority to hear about the impending changes to our regulatory world and it was a fascinating insight into what’s going on…
Claims Roundtable: How can insurers innovate to win the retention race?
In the toughest economic environment for years, companies have to prove they have a competitive edge when it comes to handling claims.
Environment: The importance of environmental impairment liability cover
With environmental legislation becoming ever more onerous and liabilities ever more costly, businesses are beginning to wake up to the importance of having environmental impairment liability cover.
Non-standard risks: looking for an alternative
With a large number of insurers wary of taking on non-standard personal lines risks, specialists are carving their own niche.
Legal boss airs concern as first three ABSs are revealed
Spencers Solicitors director John Spencer has responded to the identity of the first three alternative business structures licensed by the Solicitors Regulation Authority by raising concerns over the impending referral fee ban.