Analysis
In series - Lloyd's & London Market: Technological challenges
After a slow start, Lloyd’s and the London market are embracing technological developments to drive down cost, time and errors. But is its embrace of new mediums firm and fast enough?
Insurance Insight Q&A: Stef Witteveen
Claims-processing management firm CED recently expanded in Spain with the acquisition of CSP, Insurance Insight caught up with Stef Witteveen, chief executive officer, to find out all the news on the purchase and the firm’s plans has for the future.
Social media: Hashing out hashtags
Has the insurance industry finally mastered the art of social networking?
Wipro BIS countdown: Virtual reality check
Generations Y and Z can be targeted through social networking sites.
Internal fraud: Internal affairs
Internal fraud within insurers has hit the headlines, so what obligations and recommendations are there to help stamp it out?
Adjusting Academy: Here comes the new guard
Inaugural members of Post’s newly established Adjusting Academy talk to Post about the battle for loss adjusting talent and whether there really is a demographic timebomb that needs defusing.
Admiral battens down the hatches
Admiral has been the darling of the stock market for a number of years but, despite record pre-tax profits, its share price took a tumble last week. Chinwe Akomah finds out why.
BIS Countdown - Patrick Snowball: A hostile climate
Faced with unsettled stakeholders and challenging operating environments, Patrick Snowball argues insurers must still prove they can lead reform from the front.
Market update - High net worth: Time to raise rates in HNW?
Rates in the high net worth market are failing to reflect the risks posed, despite high claims costs. Chinwe Akomah reports on a sector that is starting to come under pressure to deliver results.
Legal update - Quinn: Keeping it confidential
The decision in Quinn v Law Society raised a series of questions around the issue of client confidentiality. Felix Zimmermann looks at whether answers have been forthcoming in the year since the judgment.
Riot update - Legal implications: Rioters without a cause?
The dust may now be settling on the riots across England, but the debate about legal implications for the insurance market will continue to rage on. Ros Jones and Alex Booth assess the main coverage issues from the perspective of insurers, reinsurers and…
BIS Countdown - Michael Tripp: From the heart
Charities are refocusing their efforts and business models away from simply relying on donations and towards building mutually advantageous partnerships with businesses. Michael Tripp asks whether the insurance industry can share their vision.
Risk update - Asbestos: Kept safe from harm
With the European Commission ordering the UK to amend legislation to ensure maintenance and repair workers are fully protected from asbestos, John Toms investigates the implications for the insurance industry.
Disaster recovery - SME: Dealing with disaster
SMEs would flounder in the face of a disaster, with a large proportion going out of business completely. Edward Murray asks why, therefore, it remains so hard to get them to engage with disaster recovery planning.
BIS countdown - John Pollock: Managing the media
Legal & General’s John Pollock has a passion to improve the social profile of the insurance industry. He tells Jonathan Swift how it needs to unite to build consumer trust and improve its media standing.
Technology focus - Cloud computing: Head in the clouds
The exact definition of cloud computing may be up in the air but a large number of companies have embraced it. Amy Ellis reports on the insurance industry’s take-up of cloud technology and the security implications involved.
New generation claims group: Networking opportunities
With a brief of developing innovative ways to improve the claims process, the Chartered Insurance Institute’s new generation claims group recently finished its year-long pilot. Ant Gould looks at the results and talks to the key players.
Charity insurance: Charitable status
Despite facing economic pressures, charities are being pushed into the spotlight as a natural fit to run services for the ‘Big Society’. Mark Ingram looks at developments in this sector.
Lloyd’s – China: Chasing the Chinese dream
As the world’s second largest economy, China is a tempting opportunity for insurers. Leigh Jackson reports on the key role being played by Lloyd’s, the difficulties in gaining traction and the reality checks on expectations.
Credit hire: Improving the engagement
The credit hire industry has traditionally had a rocky romance with insurers. Sam Barrett looks at what has gone wrong and how the two sides can reconcile their differences.
Penny Black's insurance week
Penny likes to think she scrubs up pretty well but she was certainly left in the shade when tan-tastic The Only Way is Essex star Amy Childs strutted past in Soho during a coffee break with Concise PR director Alex Wise.
Chartered broker: Status symbols
Over the past 18 months there has been an increased focus on professionalism in the broking industry and, as well as signing up to the Aldermanbury Declaration, the spotlight is falling on the topic of chartered status. Many individual brokers display…
Broking focus - Regulation: The new broom
The Financial Conduct Authority will assume responsibility for the regulation of brokers taking over from the Financial Services Authority at the end of 2012. The Institute of Insurance Brokers, the British Insurance Brokers' Association and the London &…
Mobile phone insurance: We've got your number
Mobile phone insurance is a high-frequency claims product but has been criticised by the ombudsman and consumer groups. Ralph Savage reviews the sector to discover if this niche is offering value for money.