Insurance Post

Public don’t trust insurers to pass on car insurance savings


Four out of five members of the public do not believe insurance companies will hand customers any savings made from proposed government reforms to personal injury claims.

Only one in 10 said they trusted insurers to uphold their promise and reduce car insurance premiums if the reforms become law, according to new research by YouGov on behalf of Access to Justice.

Andrew Twambley, Access to Justice spokesman, said: "The research proves that car insurers have a trust problem. The public do not trust insurers and they do not believe they will act in consumers' interests if these reforms go through."

"However, nobody should be surprised. Insurers promised to reduce motor insurance premiums after the last set of government reforms, in 2012, but car insurance is more expensive now than at any time during the last four years."

Twambley claimed that low investment returns were "the real reason" insurers "were so keen" for personal injury reform to go through Parliament.

"These reforms will mean they pay out less to customers in claims and instead maintain dividend payments to their shareholders. So shareholders will gain at the expense of ordinary people, who will lose their legal rights," he said.

Access to Justice's research follows Aviva's claims that 83% of the public want the government to honour their commitment to personal injury reform. 

  • LinkedIn  
  • Save this article
  • Print this page  

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: