A loss of quality
Two adjusters have recently launched new 'quality' systems for major loss claims, hoping to curry favour with insurers and address areas of dissatisfaction. Will others follow suit or are they sceptical about the new systems? Rachel Gordon investigates
The stakes are high for loss adjusters in the major and complex loss arena. If they mess up, insurers face spiralling claims costs through inaccurate reserving as well as the likelihood of delays
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