The insurance industry has always been closely connected to the broader economy, but our fortunes are now even more closely tied to macro-economic developments.
Towergate's Kay Martin on why a focus on customer service is the one thing that won't change in 2017
So it's January again and what a year 2016 was - it's hard to remember a more tumultuous 12 months.
I spent a large part of the last quarter of 2016 visiting the British Insurance Brokers' Association regions and talking to the advisory boards and committees as we usually do as part of our manifesto preparations.
Working with government, regulators and trade bodies to build public trust in insurance is a common aim of our profession and more important than ever when considering today's unnecessary claims culture.
The personal lines market has been interesting during the past 12 months.
The Broker State of the Nation report commissioned by Post revealed 70% of the respondents chose broking as a career.
They say all is fair in love and football but what about insurance?
When I was a child you couldn’t get better than a Kwik Fit Fitter, they were the boys to trust!
Everyone loves a good scheme — albeit we’re talking less Machiavellian, more magnanimous, when it comes to insurance.
More than 400 online channels of insurers in Europe are currently doing business and this number is increasing. However, not all of these online channels are successful.
Chaos is needed for some highly successful brokers to emerge during 2017
Just when we thought the world couldn't get much more uncertain, 2016 happened.
From e-signatures to smart capture, Alson Ong shares innovations insurers can use to retain tech-savvy, omnichannel and increasingly demanding customers.
2016 may go down as the year the insurance sector woke up to the growing importance of women in the global economy and recognised that it needs to address their requirements for a whole range of products and services. Whether as entrepreneurs or heads...
The legal environment for the settlement of serious injury claims in the UK changed radically with the introduction of Periodic Payment Orders.
As customer expectations increase in a rapidly changing business environment - there is a surprising answer to technology disruptions attacking established business models.
In May, Scottish Power Generation pleaded guilty to a non-fatal breach of Section 2(1) of the Health and Safety at Work Act 1974.
The renaissance of live music events is fuelling opportunities for contingency insurers worldwide.
Earlier this year I blogged about a call I took from a rogue claims management company purporting to be a major player.
A look at the tumultuous changes of 2016 – and a preview of what 2017 may have in store for the industry
One of the biggest changes I've seen in the insurance market over the years has been the increased relevance of facilities, managing general agents and portfolio trades, and for many large brokers and insurers this is now commonplace and a core focus...
Nearly 16% of merchant mariners' deaths have been caused by incidents involving lifeboats and their launching systems, according to 10 years of data analysed by a safety group. Many seamen have suffered severe injuries of the spine and lower extremities...
Data can bring benefits and early adopters of digital technologies are already seeing a return on investment. What will the full impact of digital and data enrichment be on the motor sector?
It’s slightly galling, but at the same time strangely satisfying, when your 11-year-old points out the glaringly obvious.