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Blog: Using robots to build trust

Headlines on the impact of artifical intelligence have ranged from predicting a doomsday where the robots take control to, more recently, exploring scenarios where humans and robots live together in harmony. Harry Clarke, head of research at Tällt…

Why and how cross-selling works for microinsurance

Cross-selling is a great way to distribute microinsurance, as illustrated in Africa, where some farming insurance programmes are also experimenting with new ways to pay out claims, write Tom Johansmeyer, assistant vice-president at Verisk Insurance…

Q&A: Cheryl Agius, L&G

Cheryl Agius was recently appointed CEO of Legal & General's general insurance business. She talks to Post about what GI can learn from retirement and other sectors, and in which areas she's looking to grow the business.

Interview: Conor Brennan, Zurich UK

Zurich has seen a seismic shift in the last year. A group-wide restructure also saw a reworked operating model in the UK, with commercial, general insurance and life businesses under a single leadership.

MIB appoints Anna Fleming as COO

The Motor Insurers' Bureau has appointed Anna Fleming to the role of chief operating officer, following her role as acting chief claims officer at Zurich.

Blog: Automated claims aren't outlandish

Digital advances will allow insurers to automate smaller claims, predicts Graham Gibson, chief claims officer at Allianz, warning that technological agility and customer focus will be key to survival.

Q&A: Rob Flynn, More Than

More Than relaunched last week with a new advertising campaign featuring fictional Scandinavian founder Mordenn Surenns. Real-life boss of More Than Rob Flynn talks about the developments behind the scenes at the direct insurer.

Trade voice: MGAA on empowering Millennials

Over the past few months, the board of the Managing General Agents' Association has set a new five-year strategy, Peter Staddon, its managing director, questions what the world will look like then.