Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
Penny Black’s Social Diary: Hiscox's stock market fanfare
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Aviva's Storah reveals further Direct Line gains to come
While Aviva has completed the bulk of its Direct Line integration, according to UK and Ireland general insurance CEO Jason Storah, a major overhaul of its claims systems is only getting started.
Pen’s capacity; Seventeen’s acquisition; Bspoke’s hires
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Aviva almost doubles personal lines premiums after Direct Line deal
Aviva has hailed a strong first half of 2026 with group operating profit increasing 24% to £1.32bn and UK personal lines premiums almost doubling following the acquisition of Direct Line.
Q&A: Helen Broadbent, Konsileo
Helen Broadbent, head of insurer strategy at Konsileo, shares how technology, influence and stronger insurer relationships can support the broker’s next phase of growth.
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
Markel’s Broker hub; Chubb and Acturis; MGAA’s milestone
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Has broker Bennetts set a record with seven owners since 2000?
Content Director’s View: Private equity, consolidators, insurers seeking diversification ... these have all contributed to a boom in M&A and investment in the UK insurance sector since 2000. Jonathan Swift looks at which businesses have – as a result –…
ManyPets CEO aims to be top dog in UK pet insurance
After the firm announced profit for the second year in a row, and has turned its customer service around, ManyPets CEO Luisa Barile has outlined to Insurance Post its ambitions to be number one in the UK.
Travelers to cut 6% of UK and Ireland workforce
Insurance Post has learned that Travelers is cutting 6% of its UK and Ireland workforce to "enhance efficiencies," affecting an estimated 48 members of staff.
Aviva, Lloyds, InsureandGo and Sainsbury’s named Defaqto's top insurers
Aviva, Lloyds Bank, InsureandGo and Sainsbury’s Bank have been crowned Defaqto Insurer of the Year across the four major personal lines categories, with a further 16 providers receiving Highly Commended recognition.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. Laura Miller examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Q&A: Theo Duchen, Acturis
Theo Duchen, co-CEO and co-founder of Acturis, discusses his company’s expansion into the US and Canada, the rise of ChatGPT insurance apps, and the next phase for the software company.
Aviva nabs Lloyd’s chief actuary for PL role
Aviva has appointed former Lloyd’s chief actuary Emma Stewart as its chief underwriting officer for personal lines, effective 1 December 2026.
Summer heat and fire risks - are your personal lines customers prepared?
A heatwave is underway, but are our homes protected? This content highlights why now is a good time for brokers to speak to personal lines customers about how extreme heat can affect their homes and gardens as well as the increased risk of fires.
Penny Black’s Social Diary: IFB’s birthday and Aviva’s balls
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Q&A: Minster Law’s Craig Gilchrist
Craig Gilchrist discusses his new role of director of technology and digital platforms at Minster Law and how the firm’s volumes of data and culture sets it apart.
Aviva’s Storah reveals power of ChatGPT in insurance sales
Speaking to the House of Lords Financial Services Regulation Committee, Aviva UK and Ireland general insurance CEO Jason Storah revealed the benefits of the firm’s recently-launched ChatGPT app.
Telematics should be judged on more than pricing alone
Telematics should not merely be dismissed as a pricing tool by insurers but used better as if it can help even one driver avoid being killed or seriously injured, it is worth taking seriously, claimed Paul Stacy, group CEO at IMS.
Three Lions on a shirt and insurance kept Jules Rimet gleaming
Editor’s View: England may have fallen short of the World Cup final, but Emma Ann Hughes observes the tournament has once again demonstrated the vital role insurance plays in protecting football’s biggest spectacle.
Chris Loake to join CFC
Hiscox’s chief information officer, Chris Loake, is joining Adam Winslow and Jane Poole at CFC.