Blog: The young and the connected, the new face of claims handlers

young employees

Studies have shown that disengaged employees create more errors than engaged employees. Their absenteeism rates are higher and their productivity lower, as is their employer's profitability. The driver for claims businesses is not productivity or profit. It has always been the customer experience. Ultimately, it is the calibre of those front-line employees and their commitment to delivering first-class customer service that will contribute to business growth. Companies need to engage staff