Claims are the insurance shop window but are insurers really using them as differentiator they should, asks Colin Thompson, founder and executive chairman of Nexus.
Rory Moloney, CEO of Aon Global Risk Consulting, explains why helping a company tackle risk in today’s world requires a new way of thinking.
The delay in whiplash reform should not be wasted, says Simon Stanfield, chair of the Motor Accident Solicitors Society, urging all parties to grasp the opportunity.
Insurance is the business of helping people in their time of need but as François-Xavier Boisseau, CEO of Ageas Insurance, explains sometimes there are limits to what insurers can do.
The vast majority of broker appointments are made as a result of an expensive tender process. Hamish Roberts, JLT’s head of business development, suggests a cheaper method that remains procurement-friendly.
Anyone who’s followed the fortunes of Towergate will know that it has had something of a mountain to climb in the last couple of years – but Paul Dilley believes the full year results show it's made significant progress and now has the summit firmly in…
A synchronised global recovery is an opportunity for reform, not for complacency, argues Guy Miller, chief market strategist and head of macroeconomics, Zurich.
Over the past few months, the board of the Managing General Agents' Association has set a new five-year strategy, Peter Staddon, its managing director, questions what the world will look like then.
For years, there has been talk in the industry about the future role of brokers in the sector, Steve Treloar, managing director of general insurance at LV explores the issus.
Harnessing the power of cloud computing can offer many business benefits in terms of data storage and processing, accessibility and cost. But with potential risks alongside the benefits, the opportunities it offers the insurance industry are still up for…
Spending some time with sport psychologist Simon Hartley reminded James Reader, CEO of Covéa Insurance, it can be all too easy to lose focus on what we’re really here to do
Marketing is constantly evolving, with an ever-changing array of channels through which to promote products – but at the heart of it is always the customer. How can we best meet their needs, asks Ali Crossley, customer and development director for…
The internet is, of course, most of the time, a force for good, but is it driving down the quality of what we as an industry offer our clients? Carl Shuker, CEO of A-Plan Insurance, investigates.
Business ethics has become increasingly important in recent years for many reasons, including increased stakeholder scrutiny. This is not surprising in the light of financial institutions’ scandals, the MPs’ expenses scandal and perhaps the influence of…
Last month, The Economist magazine featured a provocative article on disruption of the insurance sector that examined how businesses are using technology to re-engineer the underwriting model.
A rapidly rising population in the areas most exposed to flood could make losses in Vietnam an imminent problem for the industry.
Spring is in the air and it's a time well-known for cleaning out the old and starting anew. As I continue to unpack boxes and work out where to put all of the fairly useless things I have collected over the decades, the industry has been taking its own…
By 2020 it is estimated there could be 30 billion connected devices worldwide – more than four devices for every person alive.
My Irish grandmother always said bad things come in threes. In the last 18 months the insurance industry has faced bad returns on investments, several increases to insurance premium tax and now the huge change to the Ogden discount rate, so the sector…
Fraud is a perennial problem for the insurance industry. Figures from the Association of British Insurers last year have revealed that insurers detected more than 130,000 fraudulent claims in 2015, a 6% increase on the previous year.
The legal landscape around the insurance industry and the claims sector is approaching a period of unprecedented change.
The broker landscape continues to evolve at an increasing rate and the industry is under constant pressure to adapt rapidly in order to keep up.
What do wedding planners, property managers, and skin beauticians all have in common? They are considered as 'miscellaneous professionals' in the eyes of the insurance industry.
The government's recent decision to lower the discount rate from 2.5% to -0.75% took the market by surprise and generated many column inches of newsprint in the mainstream press.