The Ministry of Justice’s decision to set a new discount rate for personal injury compensation awards at minus 0.75% seems likely to create turbulence in the market. Following widespread criticism, the government is currently reviewing feedback from its…
Charles Manchester, CEO of Manchester Underwriting believes insurers are no longer the providers of capital but instead the custodians of it.
Some are sounding the death knell of the personal injury reforms but Rob Townend, claims director at Aviva Insurance, explains why insurers must be alive to an increasingly aggressive claims management company industry.
With some of the most congested roads in Europe and tailgating a major cause of low speed accidents in the UK, Brett Dixon, Association of Personal Injury Lawyers president, urges insurers to join his member in supporting Injury Prevention Day.
For customers that operate across multiple sites of varying size and complexity, Neil Strickland, director for global consulting at RSA, says the application of new technology is addressing the challenge of how to provide cost-effective risk management…
With technology reshaping the insurance industry, incumbents need to disrupt the very business models they helped create in order to meet fast-changing customer expectations, writes Maurice Tulloch, CEO, international insurance, Aviva.
Technology and innovation are important to the insurance sector but Anthony Baldwin, CEO of AIG, says while concentrating on these insurers must not lose sight of what is important to the customer: the claim.
In May Insurance Post held a roundtable with senior digital leaders from brokers, insurers, reinsurers and start-ups in Hong Kong in association with global interconnection platform and colocation provider Equinix.
We have a sign in our kitchen with the rules of the house. As well as being told not to run (and throw balls in the house), my son knows it’s important to play nicely.
Claims are the insurance shop window but are insurers really using them as differentiator they should, asks Colin Thompson, founder and executive chairman of Nexus.
Rory Moloney, CEO of Aon Global Risk Consulting, explains why helping a company tackle risk in today’s world requires a new way of thinking.
The delay in whiplash reform should not be wasted, says Simon Stanfield, chair of the Motor Accident Solicitors Society, urging all parties to grasp the opportunity.
Insurance is the business of helping people in their time of need but as François-Xavier Boisseau, CEO of Ageas Insurance, explains sometimes there are limits to what insurers can do.
The vast majority of broker appointments are made as a result of an expensive tender process. Hamish Roberts, JLT’s head of business development, suggests a cheaper method that remains procurement-friendly.
Anyone who’s followed the fortunes of Towergate will know that it has had something of a mountain to climb in the last couple of years – but Paul Dilley believes the full year results show it's made significant progress and now has the summit firmly in…
A synchronised global recovery is an opportunity for reform, not for complacency, argues Guy Miller, chief market strategist and head of macroeconomics, Zurich.
Over the past few months, the board of the Managing General Agents' Association has set a new five-year strategy, Peter Staddon, its managing director, questions what the world will look like then.
For years, there has been talk in the industry about the future role of brokers in the sector, Steve Treloar, managing director of general insurance at LV explores the issus.
Harnessing the power of cloud computing can offer many business benefits in terms of data storage and processing, accessibility and cost. But with potential risks alongside the benefits, the opportunities it offers the insurance industry are still up for…
Spending some time with sport psychologist Simon Hartley reminded James Reader, CEO of Covéa Insurance, it can be all too easy to lose focus on what we’re really here to do
Marketing is constantly evolving, with an ever-changing array of channels through which to promote products – but at the heart of it is always the customer. How can we best meet their needs, asks Ali Crossley, customer and development director for…
The internet is, of course, most of the time, a force for good, but is it driving down the quality of what we as an industry offer our clients? Carl Shuker, CEO of A-Plan Insurance, investigates.
Business ethics has become increasingly important in recent years for many reasons, including increased stakeholder scrutiny. This is not surprising in the light of financial institutions’ scandals, the MPs’ expenses scandal and perhaps the influence of…
Last month, The Economist magazine featured a provocative article on disruption of the insurance sector that examined how businesses are using technology to re-engineer the underwriting model.