Opinion
Preparing for claims brain drain
Although retiring claims handlers’ knowledge and experience is irreplaceable, Darran Simons, key account management partner of FICO, reckons technology means it is not irreplaceable.
Why protocol arrangements could reduce motor insurance premiums
Clint Milnes, chief information officer of Winn Group, insists by working with accident management companies insurers can reduce the cost of motor insurance.
Christmas is a time for insurers to give back
Editor’s View: As insurers on Santa’s nice list get ready to receive loads of presents, Emma Ann Hughes reflects on how the industry has given back to society and supported charities this Christmas.
View from the top: Zurich’s Grimmett on how insurers can help charities thrive
Steve Grimmett, head of Zurich Community Trust, says insurers’ support of charities is good for them and good for the communities they serve.
Understanding property underinsurance and its implications
Cos Kamasho, head of product at the Building Cost Information Service, on how horror stories of families finding their insurers won't fully fund a rebuild highlight how all parties need to understand the primary causes of underinsurance.
What next for Primary Group in the UK after Policy Expert sale?
Content Director’s View: Jonathan Swift reflects on what the future might hold for the Primary Group in the UK after the sale of Policy Expert left it with only one significant investment in the local market.
View from the top: Ecclesiastical’s Richard Coleman on giving employees purpose
Richard Coleman, managing director at Ecclesiastical Insurance, discusses the importance of purpose in attracting and retaining talent in the insurance industry.
What sent aviation claims costs soaring?
John Bayley, regional director for Europe at McLarens Aviation, examines how inflation plus new materials used to manufacture planes have resulted in the cost of aviation claims soaring.
Trade Voice: Bila’s Dan Brooks on how insureds and insurers should behave when coverage disputes arise
Dan Brooks, British Insurance Law Association committee member and policyholder coverage lawyer at Wynterhill LLP, asks whether it is time for a pre-action protocol for coverage disputes.
Failure to prevent insurance fraud is now a crime
Kennedy’s partners Hannah Williams and Iskander Fernandez explains how the Economic Crime and Corporate Transparency Act's ‘failure to prevent’ offence will be a game-changer for directors and officers insurers.
Ghosts of hollowed out policies come back to haunt insurers
Editor’s View: Emma Ann Hughes urges motor insurers to reflect on the error of their essential motor policy-pushing ways, and show the regulator and the ombudsman their willingness to change now.
View from the top: QBE’s Chris Wallace on keeping up with evolving customer needs
Chris Wallace, executive director of UK Insurance at QBE Europe, says insurers must be agile and flexible to keep pace with varying customer needs.
Why winter weather should pull insurers and contractors together
Ben Blain, property manager at Verisk, urges insurers and contractors to look at their respective schedules of pricing to prepare for the worst weather extremes of winter.
Why insurers should reassure policyholders about AI
Roi Amir, CEO of Sprout AI, explains why insurers need to show policyholders they can trust artificial intelligence.
View from the top: Allianz’s Dixon on doing the right thing during difficult times
As COP 28 gets underway in Dubai, Catherine Dixon, chief underwriting officer at Allianz Commercial, reflects on the need for insurers and brokers to take environmental, social and governance seriously.
Is the insurance industry a barrier or facilitator of net zero?
While historically the insurance industry been a barrier to net zero progress, Ofir Eyal, partner and director of business management consultant Marakon, considers the sector’s potential to facilitate the transition.
Making sure insurers aren’t left high and dry with stranded assets
As we transition to a low carbon economy, Simon Konsta, disputes partner at international law firm DAC Beachcroft, explores the risk of stranded assets, which affect insurers both in terms of investment and claims.
Low-carbon materials and the problem of betterment
With COP28 kicking off this week, Nick Turner, head of surveying at Woodgate & Clark, considers the current choice of low-carbon materials in building repairs and the problem of betterment.
How insurers dodged a bullet over storm Ciarán
Tegwen Gabb, senior weather and climate analyst at Eurotempest, reveals how close the UK insurance industry came to sustaining one of its largest insured losses of all time from storm Ciarán.
Meta shows insurers how to get their AI house in order
Editor’s View: Emma Ann Hughes explores how much cash insurers are spending on generative artificial intelligence in 2024 and the lessons they should learn from Facebook.
D&G’s Chhabra on transforming insurance through data utilisation
View from the top: Vipul Chhabra, chief data and underwriting officer at Domestic & General, looks at how underwriters are using data in new ways.
The challenges and opportunities in the UK insurance brokerage market
Age Lindenbergh, leader of the European Alvarez & Marsal’s Transaction Advisory Group, unpacks the difficulties and opportunities within UK broker consolidation, and how the UK can keep its prominent standing in Europe.
Getting to the truth of vehicle risk
Andrew Ballard, product principle of LexisNexis Risk Solutions, considers the perfect storm in motor insurance and explains why vehicle build and specification data can help providers see clearly through the clouds.
CII’s Suzi Rackley asks if it’s enough to Build Back Better
Trade Voice: Suzi Rackley, client director at Howden Private Clients and member of the Chartered Institute of Insurers’ broking board, argues the industry needs to push beyond Build Back Better to ensure the UK is flood-ready by 2039.