Opinion
View from the top: Axa’s Foley on the key to successful digital transformation
Tara Foley, retail CEO and incoming UK and Ireland CEO at Axa, says that insurers will struggle to evolve their services without the right talent.
Ensuring chronic pain doesn’t debilitate insurers
Adrian Marston, legal director in Clyde & Co’s Birmingham office, says chronic pain claims remain challenging for insurers.
Why motor insurers undervalue replacing damaged vehicles
With the FCA ordering Direct Line to review motor loss claims, Jeff Winn, founder of Winn Group, explains why some insurers are underestimating the cost of replacing damaged vehicles.
Loose lips can sink general insurance ships
Editor’s View: Emma Ann Hughes considers what the fallout from the clash between NatWest and Nigel Farage could mean for the general insurance industry.
View from the top: GRP’s Duncan Carter on cooling down a political hot potato
Duncan Carter, CEO of retail at Global Risk Partners, warns that a ban on paying commission to property-managing agents could backfire for leaseholders.
UK court ruling on Allianz insurance case highlights importance of policy wording
Blog: Rob Smart, chief technical officer at Mactavish, reflects on the impact of the Court of Appeal’s decision in the Brian Leighton (Garages) v Allianz Insurance case.
Trade Voice: Airmic on managing the climate risks of tomorrow
Julia Graham, Airmic CEO, argues the events of last month demonstrate the important of tackling climate risks in both the near and far term.
Could a motor insurance crisis become a political storm?
Content director's view: As Zurich pulls out of the personal lines broker market, and with motor far from being flavour of the month for investors and capacity providers, Jonathan Swift asks could a combination of withdrawals and lack of new competition…
How the Consumer Duty will create two kinds of insurers
While most firms are currently focused on simply getting over the line of the Consumer Duty deadline on Monday, insurance consultant Prakhar Agrawal says long-term providers should use the regulation as a springboard to digitise.
View from the Top: Aviva’s Adam Winslow on insurers’ critical role supporting Net Zero transition
Adam Winslow, CEO of UK & Ireland general insurance at Aviva, says out of sight downsides mustn’t be put out of mind as insurers support Net Zero transition.
How to attract fresh talent to the loss adjusting industry
Sonya Tolson, chief people officer of McLarens, examines the steps the industry needs to take to have broader appeal while continuing to attract senior adjusters.
Trade Voice: Biba’s David Sparkes on why ‘duty’ is an interesting word
David Sparkes, head of compliance and training at the British Insurance Brokers’ Association, asks whether the regulator is fulfilling its duty ahead of the looming Consumer Duty deadline.
Why insurers relying purely on post may not be Consumer Duty compliant
As the Consumer Duty deadline fast approaches, Phil Shelley, chair of regtech company docStribute and a former Goldman Sachs banker, explains why insurers relying on paper communications will struggle to fully comply with the new rules.
Has Solvency UK done enough to win your vote?
Editor's View: Emma Ann Hughes asks if the Prudential Regulation Authority’s Solvency UK plans are basically Prime Minister Rishi Sunak’s bid to garner favour with the insurance industry ahead of a general election.
View from the top: RSA’s Jones and Gray on why the London Market must address its talent shortage
Andy Jones, director of risk consulting, and Calvin Gray, London Market marine director, at RSA Insurance discuss the London Market’s talent issue and the steps it must take to address the gap.
How travel insurers are helping tourists who stay away from the crowd
Meitav Harpaz, CEO and co-founder of insurtech Pattern, explains how travel insurers are adapting their approach post-pandemic for the growing number of tourists who want to safely distance themselves from crowds.
Trade Voice: CII’s Matthew Connell on how the industry measures up on Consumer Duty outcomes
Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says the trade body’s outcome monitoring suggests insurers and brokers are in a good place ahead of the Consumer Duty deadline.
Time to stop throwing punches with the OIC portal
Editor’s View: Scott McGee says the Official Injury Claim service needs to be improved to achieve the aim of making the personal injury claim process so simple anyone could request compensation without legal help.
How insurers can better support vulnerable customers
Tim Farmer, clinical director and co-founder of clinical regulatory technology provider Comentis, examines how insurers can ensure they meet the FCA's Consumer Duty requirements for customers in vulnerable circumstances.
Trade Voice: Foil’s McSorley on Northern Ireland’s Green Book reforms
Tara McSorley, chair of the Forum of Insurance Lawyers’ Northern Ireland division and legal director at Clyde & Co, outlines the areas ripe for revision as Northern Ireland’s personal injury guidelines are reviewed.
Why insurers’ COOs and insurtechs need to combine forces
Editor’s View: Emma Ann Hughes says it is time chief operating officers in the insurance industry realise holding the key to floors of servers isn’t going to save them from regulatory action.
Ways to tackle economics-driven insurance application fraud
Nick Jackson, partnerships director of CDL, explains how to detect quote manipulation or misrepresentation among those feeling the pinch.
What Wahaca’s case against QIC means for insurers
Paul Grant, associate at specialist commercial disputes firm Signature Litigation, examines the ramifications of Wahaca demanding its insurer pay out for losses incurred during the Covid-19 pandemic.
Joined-up data is key to Consumer Duty compliance
Risto Rossar, founder of insurtech Insly, says insurers that still rely on Excel, Word, and a mishmash of management systems will fail to comply with the FCA's Consumer Duty.