News
Insurers warned to prepare for wave of ‘AI-assisted grievances’
Insurance leaders have been warned to brace for a growing wave of AI-drafted workplace grievances, as staff increasingly use AI tools to escalate workplace disputes.
Extreme weather puts insurers at risk of year-round pothole claims
The impact of increasingly extreme weather on the UK’s roads could turn pothole-related claims into a year-round challenge for insurers.
Admiral to cut 500 jobs in the UK
Admiral has announced that around 5% of its workforce is to be cut, amounting to approximately 500 jobs.
Zego swings from £4m loss to £4.6m profit in 2025
Zego has swung from a net loss of £4m for 2024 to posting a profit of £4.6m for 2025.
Sweden’s Wisentic Pets grows UK presence
Wisentic Pets has announced a new partnership with Perfect Pet and Now Pet Insurance as part of plans to grow its UK presence.
Sompo’s Brady on juggling work with caring for his mother
Insurance professionals caring for relatives need flexibility, open communication and permission to step away from work when necessary, Sompo International’s Paul Brady has said.
PayingTooMuch expands travel insurance offering amid relaunch
PayingTooMuch has expanded its travel insurance offerings by adding Gigasure into the fold, after undergoing a relaunch.
Empowrd AI’s Walters says ‘experimentation’ crucial for insurance
Employees need to embrace “play and experimentation” with AI ahead of mastering the technology to promote growth, said Zoë Walters, founder of Empowrd AI, and leadership psychologist.
CFC launches latest affirmative AI coverage
CFC has launched affirmative artificial intelligence coverage within its intellectual property policy.
Insurance AI adoption can’t come at cost of critical thinking
Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s Distribution is Changing: Will You Lead or Follow? session yesterday (22 September).
Arch’s Reid warns against ‘slip into conformity’ with AI
Insurers need to have the confidence as well as the psychological safety to challenge artificial intelligence and contribute “creative tension”, according to Miriam Reid, head of business solutions at Arch Insurance International.
Axa to launch in-house home repair network
Axa is launching its in-house Building Repair Network next month, as part of plans to overhaul the property claims journey for home and business customers.
Dive In’s opening sessions disrupted by protesters
Environmental protesters have disrupted the opening two sessions of Lloyd's final Dive In Festival as they criticise the industry for hypocrisy with AI, fossil fuels, and for arms companies which supply Israel.
Lloyd’s chair claims diversity ‘central’ to Dive In’s replacement
Sir Charles Roxburgh, chair of Lloyd’s, kicked off the final Dive In festival this morning (22 September) by insisting diversity, inclusion and belonging will be “central” to whatever replaces the annual conference.
Former Google AI lead raises concerns over AI use in insurance
Toju Duke, former programme manager for responsible artificial intelligence at Google, has raised concerns about the potential impact of heavy AI use on the cognitive abilities of insurance workers.
Marsh launches AI-powered broker tool
Marsh has launched Broker WorkBench, an artificial intelligence-powered platform designed to assist Marsh’s brokers operating in the London market in serving their clients.
Contents insurance flagged for causing ‘greatest consumer harm’
The Treasury Committee has warned that contents insurance is among the areas where financial exclusion can cause the “greatest consumer harm”, with urgent action needed to protect customers.
Woodgate & Clark’s Durkin worries as genuine claim footage is being chalked off as AI
A change in the government’s pub protection rules could potentially make insurers more exposed to fraud said Woodgate & Clark’s director of investigation Sarah Durkin as real footage is being falsely dismissed as fictious AI-generated content.
SRG combines wholesale businesses
Specialist Risk Group has brought its wholesale businesses together under one proposition, SRG Global Risk Solutions.
MPs and activists call for ‘proactive’ reform to Flood Re's insurers
MPs and climate change activists have called on the government to use ongoing flood policy reforms to examine whether insurers benefiting from Flood Re should also be financing or underwriting fossil fuel projects.
Young brokers more wary of AI than bosses
Younger brokers in the London market are more sceptical about trusting artificial intelligence than their senior counterparts, according to new research from the London & International Insurance Brokers’ Association.