Customer service
IGI sets up European subsidiary; Ardonagh establishes Irish data hub; Howden launches climate risk arm; Swiss Re backs BP EV trial
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
View from the Top video: Aston Lark group CEO Peter Blanc
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Peter Blanc, group CEO of Aston Lark, shares his thoughts on how recent trends have impacted insurance in the UK.
View from the Top video: Punching above your weight – strategies to achieve more for your business
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Sara Farndon and John Read from Willis Towers Watson Networks discuss how business owners can work in a smarter, not harder, way.
View from the Top video: Ecclesiastical MD Richard Coleman on new brand, new opportunities
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021, Ecclesiastical managing director Richard Coleman discusses how the insurer increased service scores and reinvigorated its brand during the pandemic.
View from the Top video: Reflections on the pandemic with Gallagher’s Sue Langley
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Sue Langley, non-executive director at Gallagher, speaks about how brokers and insurers can repair the reputational damage done to the industry by the pandemic.
Boardroom video: Is the customer always right? – strengthening bonds and responding to policyholder needs post-lockdown
In this video sponsored by Salesforce and recorded as part of the Insurance Post Live Annual Conference 2021 an expert panel discuss:
View from the Top video: Ageas CEO Ant Middle on how the pandemic has underlined the importance of relationships to business
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021, Ageas CEO Ant Middle shares his thoughts on how the pandemic and lockdown has reinforced the importance of personal relationships.
Staysure acquires Rock, Esure joins forces with Minster Law, and Allianz invests in Heycar
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Swinton and Saga are Covid-19 consumer champions as service issues rise across sector
The Institute of Customer Services reports number of customers experiencing problems across insurance sector is on the rise.
Digital disruption in insurance – managing indemnity spend on escape of water claims
Insurers are grappling with rising escape of water claims costs. One of the most common types of domestic property damage claims, insurers are paying out an estimated 2.5 million every day, according to the Association of British Insurers.
Ecclesiastical’s Richard Coleman on the power of specialism
Richard Coleman, UK managing director at Ecclesiastical Insurance, details the opportunities and challenges for brokers in becoming trusted, specialist advisers.
The death of insurasaurus? Why complacent and out of touch insurers must overhaul their business, and their image, to survive
Like other corporate dinosaurs, many insurers face extinction if they don’t become less reliant on old ways of doing things and robust barriers to entry.
Covéa goes live with Iotatech policy platform
Covéa’s insurance-as-a-service platform developed with Iotatech has gone live marking the insurtech’s first rollout with a major insurer, Post can reveal.
Post LIVE: Insurance needs to get rid of 'Shakespearean language' to build back trust
The key for the insurance sector to build back trust with consumers is ensuring wordings are clear and make sense, George Beattie, head of incubation underwriting at Beazley told viewers of the Post LIVE annual conference today.
EY: motor market to return to loss in 2021; Canopius unveils algorithmic MGA; Kitsune sold to XS Direct
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Is the insurance industry ready for usage-based pricing?
Mileage and car usage dropped significantly during the pandemic but insurers have faced a backlash after claims savings were not passed on to customers via reduced premiums. Callum Rimmer, founder of By Bits, asks why insurers aren't considering usage…
Spotlight: Technology – Embracing evergreen technology
Outdated legacy systems have haunted the insurance space for years, stifling innovation and pushing up development costs. Now, with pressures coming from new entrants and customer expectations increasing, Post looks at why insurers are looking to…
Spotlight: Technology - A digital future
It’s no secret that many insurers are still held back by outdated legacy software systems, but for many, the significant operational impacts of the inefficiencies this engenders is difficult to quantify
Insurtech Focus: Founders of the Future
Although cynics saw them as a fad, insurtechs are now very much part of the UK insurance scene. Indeed some have matured into sizable businesses that are proving attractive to employees who might have otherwise never though about a career in insurance…
First insurance ESG Framework unveiled; Ardonagh acquires Usay Gp; James Hallam adds trio of buys; and Right Choice completes Bennetts deal
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Axa XL, Allianz and Covéa discussed how technical debt is holding the insurance industry back
Post hosted a live webinar in association with Duck Creek Technologies, where an expert panel discussed how evergreen technology can deliver better customer experiences and help insurers to differentiate themselves in the market.
Direct Line and More Than launch telematics products; Easy Jet adds Covid-19 cover; Sedgwick sells UK subsidiary; and Shift becomes latest European insurtech unicorn
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Interview: Stephanie Smith, Allianz
Allianz Insurance chief operating officer Stephanie Smith virtually joined Jen Frost to discuss her engineering and aviation experiences, Allianz’s LV and Legal & General integrations and £5bn ambitions.
Spotlight: Claims - How a bespoke service can ensure a better experience for customers
Steve Charnock, chairman of Insurance Solutions Group, explains why he believes a tailored approach and a firm commitment to ‘listen, solve and deliver’ means superior outcomes for insurers and their customers.