Analysis: Legacy: Changing legacy

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Once neatly shunted to one side as an IT issue, legacy now casts a long, darkening shadow across the insurance industry

Legacy issues reach into every aspect of the business, from a firm’s processes, to its relationship with customers, from how an insurer manages claims to its investment policies, all the way through

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Nigel Walsh, Google Cloud

The number of deals insurers have been making with Google Cloud to finally deliver that seamless, personalised insurance experience that customers used to shopping via Amazon and streaming films via Netflix is ramping up.