Training
Tweakments tamed: how reform reshapes insurance risk
Rachel Gordon examines how UK reforms that aim to tame the aesthetics ‘Wild West’ will give insurers clearer risk signals, more consistent underwriting data and a market that may finally balance growth with greater accountability.
Throwback Thursday: London Institute’s growth plan
Insurance Post’s Throwback Thursday steps back in time to May 1981 to remind you what was going on this week in insurance history when the London Insurance Institute wanted to grow.
Zurich promises to protect employee rights in AI age
Zurich UK has signed a first-of-its-kind artificial intelligence charter to protect employee rights while using the technology responsibly.
Ex-FCA expert backs AI to read emails for misconduct
Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.
Best Insurance Employer Award shortlist revealed
Insurance Post can reveal the 11 companies in the running to be crowned the industry’s best employers at the British Insurance Awards on 8 July.
Michael Rea, Gallagher
Michael Rea’s first full year as CEO of Gallagher’s UK & Ireland broking business has reinforced his reputation as one of the nation’s biggest movers and shakers in insurance.
CII reveals more changes at the top after White’s exit
The Chartered Insurance Institute has made two senior hires following the exit of Gill White, the last remaining member of former CEO Sian Fisher’s top team.
Lady Mayor seeks to rid City of ‘scary’ image
Young people need not be scared of pursuing careers in the City, with its first Lady Mayor telling them: “Come on in, the water is lovely.”
Soft market underpricing sparks insurer ‘accidents’ warning
Insurers have been warned there are accidents “waiting to happen” if they continue to make volume a priority over discipline in the soft market.
Diary of an Insurer: Charles Taylor’s Nikki Richmond-Jones
Nikki Richmond-Jones, claims and assistance director at Charles Taylor Assistance, juggles global teams, complex medical repatriations and dreams of bamboo rafting with her children.
Inclusive practices boost engagement for female managers
Nikki Richmond-Jones, claims and assistance director at Charles Taylor Assistance, explains how empowering women at work drives retention, performance, and career progression.
Addressing patterns that stop female insurers progression
Clarissa Montecillo, managing director of standards-setting body Acord, argues while experience can vary the patterns that stunt female insurer's career progression aren’t uncommon and warrant practical action.
Throwback Thursday: Writing gaffs; Don’t ring us
Insurance Post’s Throwback Thursday steps back in time to February 1971 to remind you what was going on this week in insurance history when insurers were shown how to improve their writing and providers made house calls.
Diary of an Insurer: Axa’s Brendon Moodley
From 5am gym sessions to steering major technology initiatives, Brendon Moodley, head of data platforms and product delivery at Axa UK, blends discipline, leadership and family time that includes watching Disney films that sometimes leave him holding…
Unpicking the FCA’s decision to scrap CPD requirements
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, examines the FCA’s decision to scrap the requirement for insurance professionals to undertake a set amount of training each year.
Claims and Legal Forecast of 2026
The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead.
Broker Review of the Year 2025
A softening market put downward pressure on brokers revenue in 2025 but businesses that embraced digital breakthroughs and delivered exceptional service have succeeded in holding on to their clients in a competitive market.
IUA members fret over emerging skills gap
The International Underwriting Association has heard concern from members around the emerging skills gap in insurance as the workforce approaches retirement.
Claims & Legal Review of the Year 2025
From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.
Avoiding a ‘compensation lottery’ from Court’s transgender ruling
The Supreme Court’s ruling that sex under the Equality Act means biological sex has left insurers uncertain over which Ogden tables to use for transgender claimants, which Tim Evershed discovers is raising fears of inconsistent compensation awards.
ESG that stands up in tougher times
At a recent Insurance Post roundtable in partnership with CRIF, leading insurers and ESG specialists explored how the industry is translating sustainability goals into measurable progress – and what it will take to keep that momentum in tougher times.