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Motor

MOJ review must confront delays in the OIC Portal

The Ministry of Justice’s post-implementation review must confront data gaps, delays and fairness issues in the low-value motor claims process, writes Sue Brown, chair of the Motor Accident Solicitors Society.

Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

Headlines I hope to see in 2026

Deputy Editor’s View: With the year drawing to a close, Scott McGee looks back at what he thinks are the main themes of 2025 and how they could develop in 2026.

Big Interview: Donna Scully, Carpenters Group

Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness.

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