Fraud
Crif’s fraud platform; Brown & Brown enters Scotland; Cila’s president
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Build or buy? How AI is reshaping insurers’ tech decisions
Generative artificial intelligence may make it easier to build software, but Nigel Gardner, business development executive of Charles Taylor InsureTech, says insurers still need specialist expertise to manage regulatory complexity and deliver lasting…
Ageas AI projects deliver 25-fold return on investment
Ageas chief data officer Chris Pearce has revealed the insurer’s 26 live artificial intelligence use cases are delivering an overall return of 20-to-25 times their cost.
Beyond screens: how AI will reshape insurance engagement
Nigel Phillips, CEO of CDL, explores how artificial intelligence will allow insurers to move beyond the screen, from generic marketing prompts to contextual service interventions.
How AI is making insurance fraud harder to detect
Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and…
Insurers must govern AI as aggressively as they adopt it
Hakob Astabatsyan, co-founder and CEO of Synthflow AI, explains how addressing artificial intelligence-driven fraud requires a tailored response that combines technology, process and culture.
Voice channels: the hidden front door to fraud
Criminals are increasingly targeting telephony channels as a gateway to wider fraud activity. But how can insurers use this intelligence to stay one step ahead?
Zurich fraud probe leads to solicitor being struck off
A City solicitor has been struck off after a fraudulent bicycle insurance claim triggered an investigation by Zurich and resulted in him being placed on the Insurance Fraud Register.
Voice channels: the hidden front door to fraud
Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use…
Telephony data is your secret weapon against fraud
Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives…
Telephony data is your secret weapon against fraud
Real-time phone-number intelligence gives insurers a decisive edge in detecting fraud before it escalates.
Monitoring telephony channels: are insurers missing the signals?
Fraudsters leave clues long before a claim is made. This content examines whether insurers are making the most of the intelligence hidden in customer calls.
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. This content examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Telephony channels: are insurers missing fraud signals?
Laura Miller examines whether insurers are making the most of the fraud intelligence hidden in customer calls.
Ifed warns crash-for-cash fraud is becoming more targeted
According to the Insurance Fraud Enforcement Department, suspected ‘crash for cash’ fraud is moving towards more aggressive and targeted methods, as drivers are warned about identity data risk.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. Laura Miller examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Penny Black’s Social Diary: IFB’s birthday and Aviva’s balls
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
FCA bans father and son over client money misuse
The Financial Conduct Authority has banned Alec and Robert Finch from UK financial services, after the High Court found they misused client money at former broker AFL Insurance Brokers.
Jensten’s Scottish presence; Munich Re’s miner product; Uinsure’s panel
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud
In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.