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Ombudsman blames rise in motor insurance policy complaints on recession
The 26% increase in motor insurance complaints from consumers in the past financial year is "likely to reflect the tougher economic times", according to the Financial Ombudsman Service.
Regulation |
22 May 2012 
IFB appoints Buck to roll out Insurance Fraud Register
The Insurance Fraud Bureau has recruited Andrew Buck to oversee the launch of the industry's Insurance Fraud Register.
Insurer |
21 May 2012
Technology: more cash to splash?
With global insurance spend on IT set to increase by 6% over the next year, will a similar trend emerge in the UK during 2012 and beyond?
Insurer |
15 May 2012
Expert Opinion: Whiplash - Care not cash is answer to fraud
Independent expert doctor diagnosis of whiplash will only add cost, friction and bureaucracy, says Andrew Pemberton.
Insurer |
15 May 2012
Mobile Phones: Success with smartphones
The development of mobile network technology combined with the increasing sophistication of smartphones has fundamentally changed the £620m mobile phone insurance market.
Insurer |
15 May 2012
The insurance business resource library
Insurance Hound
A free and easy-to-use digital library of briefings, white papers and reports updated on an hourly basis
Friend or Foe: Q&A with Accident Exchange CEO Steve Evans
Steve Evans has spent four years bringing the activities of rate surveyor Autofocus to light, making him an unpopular figure in insurance circles.
Insurer |
15 May 2012
BGL creates anti-fraud 'point of quote' facility
BGL has launched an anti-fraud 'point of quote' solution that validates customer data across all channels including aggregation.
Insurer |
14 May 2012
Mobile operator Three hit by claims fraud
Rising fraudulent claims has forced UK mobile phone network Three to stop selling phone insurance, the FT reports.
Claims |
09 May 2012
Second motor summit puts whiplash and young drivers at top of agenda
A proposed panel of independent medical practitioners to tackle whiplash, and affordable cover for young drivers, topped the agenda at the second motor insurance summit at Whitehall, as Transport Secretary Justine Greening lamented there is "no one...
Insurer |
08 May 2012
Post Broking Supplement: The big issues for brokers
With the British Insurance Brokers' Association conference looming, brokers are warming up for the networking event of the year and their best opportunity to thrash out market issues. Post caught up with some of the biggest hitting national players...
Broker |
08 May 2012
European risk and insurance intelligence
Insurance Insight
Your one-stop-shop for all the news in the European, Asian and Middle Eastern insurance markets
LV boss O'Roarke calls for fraud clamp-down talks at second summit
LV managing director John O'Roarke is demanding more stringent legislation designed to clamp down on "unscrupulous" drivers following a survey showing that almost two thirds of GPs have seen a rise in exaggerated injuries.
Insurer |
02 May 2012
Slough overtakes London as identity fraud capital of UK
London's Olympic neighbourhoods have become hotspots for identity fraud, and young social housing tenants are now the most targeted, according to Experian.
Insurer |
02 May 2012
Data-sharing portal thrown into limbo
The proposed claimant data-sharing portal has hit a standstill, as the Association of British Insurers demands solicitors give something in return for insurer-held information about fraud. The "ball", according to the ABI, is now firmly in the Motor...
Claims |
01 May 2012
View from the top: Fixing fees to fight fraud
Success depends on simultaneous change in insurer culture and claims handling philosophy, says Karl Parr
Insurer |
01 May 2012
Zurich pledges broker commitment as 15% of staff cut in PL shake-up
Zurich has moved to reassure its brokers following the news that it will cut almost 15% of its UK workforce and transfer a big chunk of its personal lines business into its own broker, Endsleigh.
Insurer |
01 May 2012
Comment
Interview
Interview: JLT's Dominic Burke - a thoroughbred performer
Horseracing-mad Dominic Burke has huge ambitions for JLT, with a firm focus on international expansion, and he scotches...
View from the top
View from the top: Airline insurance - the risk remains
Despite 2012 losses being only 12% of the annual average to date, a single incident could flip the market, says David...
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Events
2012 insurance industry report: The inside track to achieving a more sustainable business
To achieve a sustainable profit, personal lines insurers need to transform their retention rates, using modern communications techniques to engage with customers and understand their individual needs. This white paper is based on a specially commissioned study involving 42 senior managers at UK and Irish insurers.
Work equipment risks in the UK
The complex patchwork of legislation and guidance governing work equipment risks in the UK is an administrative monster that many businesses struggle to wrestle with successfully. It takes significant levels of technical expertise and resources to understand and effectively navigate the maze of legal requirements, and this problem grows increasingly unwieldy for smaller organisations with limited manpower and finances.
Workplace Stress: Under pressure
Post |
22 May 2012 
Market moves: Brokers a hive of recruitment activity
Post |
22 May 2012
Combined profit of 'going concern' Provident and sister MMA reaches £4.5m
Post |
23 May 2012
World Cup and Olympic fever fuels Brazil's general insurance growth
Post |
23 May 2012
Household to become 'new motor' as insurers warn of price hikes to come
Post |
22 May 2012
Editor's comment: Fleeing the family nest
This week’s deal developments read like two coming-of-age literary fables written to reward hard work and endeavour, while...