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Protestors block access to Aviva’s AGM
Protestors from the activist group Boycott Bloody Insurance infiltrated Aviva’s York offices this morning, when members blocked access to the meeting room where the insurer’s Annual General Meeting was due to take place.
Average home insurance payout in Q1 ‘highest on record’
The latest data from the Association of British Insurers shows home insurers paid out £846m in property claims across the first quarter of 2026.
Avantia scales AI ambition after record 2025 results
Avantia Group is stepping up its push towards an agentic artificial intelligence operating model after posting record 2025 results, Insurance Post can reveal.
Five ways AI knowledge management transforms insurance service
Insurers face growing pressure to deliver accurate, compliant answers faster across increasingly complex product lines. AI knowledge management is how leading carriers are rising to that challenge
Roundtable: Smarter claims, faster recovery – optimising return-to-work journeys
How modern, AI-driven claims intelligence can transform return-to-work experiences that benefit claimants, employers and insurers alike.
FCA launches claims management market review
The Financial Conduct Authority is set to review the claims management market, following concerns that some CMCs and law firms are failing consumers.
Three Aviva HNW leaders resign on the same day
Insurance Post has learned that at least three prominent figures within Aviva’s high-net-worth business have all resigned.
MGAs warned about deadline for meeting FCA requirements
Managing general agents have been warned that time is running out to get data in order related to delegated authority arrangements ahead of an FCA review.
Managing blackout exposure in the freight sector
As power cuts become more frequent, Fiona Nicolson examines the significant operational, safety and liability risks this poses across the global freight and logistics sector.
Companies House breach tests fraud and insurance cover
Paul Wainwright, member of the fraud sector focus team at the Forum of Insurance Lawyers and partner at law firm Browne Jacobson, examines how a security flaw at Companies House could expose directors and insurers to complex, overlapping risks.
Aon warns tensions are redefining risks
Growing geopolitical volatility, in particular in the Middle East, is exposing insurers and buyers to new risks that should trigger a fresh round of stress-testing, the CEO of Risk Capital for Aon has said.
Industry reacts as Renters’ Rights Act becomes law
As the Renters’ Rights Act comes into force, insurers could be facing a more formal, dispute-driven rental market, with an added focus on legal expenses, rent protection and pet cover.
Big Interview: Shoib Khan, Prudential Regulation Authority
As the Prudential Regulation Authority kicks off its first dynamic stress test for general insurance today (5 May), the watchdog’s director of insurance supervision Shoib Khan speaks exclusively to Insurance Post about how it is checking the way insurers cope under pressure.
How insurance can counter the rise in AI-enabled fraud
Trade Voice: Lauren France, member of the Forum of Insurance Lawyers and counter fraud director at DWF on how the industry can work to counter AI-enabled fraud.
PRA warns insurers over MGA optimism and oversight gaps
The Prudential Regulation Authority has warned insurers against overly optimistic MGA assumptions and raised concerns about oversight of delegated authority arrangements.
Aviva buys DisasterCare to speed up property claims handling
Aviva has bought DisasterCare Group for an undisclosed sum, expanding its disaster recovery and restoration capabilities.
McGill’s aviation solution; Aviva’s flood risk app; Zurich UK’s COO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Legacy insurers face long road to launching ChatGPT apps
Rory Yates, former chief strategy officer at EIS, has warned traditional insurers will struggle to launch ChatGPT-style applications at pace, with legacy systems and complex technology stacks likely to delay progress.
Penny Black’s Social Diary: Zurich’s Baker show; Insurtech chocolate
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
Allianz’s Wyard on motor insurance shifting from drivers to tech risk
Alexandra Wyard, director of technical underwriting at Allianz UK, says autonomous vehicles will reshape liability, data and product design rather than make motor insurers obsolete.
ERS warns motor pricing discipline must return
Declan O’Mahony, head of claims at ERS, warns motor claims inflation is back driven by energy costs, supply chain disruption and repair pressures, so insurers must restore pricing discipline now to avoid sustained underwriting losses.
The industry is letting young drivers down on telematics
Insurers have “let consumers down” when it comes to some of the “lunacy” around telematics, but there is still an opportunity to cater for the UK’s young drivers, a panel of motor insurance experts has said.
CII reveals more changes at the top after White’s exit
The Chartered Insurance Institute has made two senior hires following the exit of Gill White, the last remaining member of former CEO Sian Fisher’s top team.
Axa offers financial assistance to staff affected by domestic abuse
Axa UK has launched a domestic abuse internal financial fund to support employees with financial assistance to help them get out of an abusive situation.
Motor insurance premiums remain stable in Q1
Motor insurance premiums remained stable in the first three months of 2026, but the cost of repairs climbed, according to the Association of British Insurers’ latest tracker.
Insurance consumers leaning towards humans over AI
Customers prefer dealing with a human when buying cover and feel that human interaction is essential when it comes to claims, according to data from KPMG.