The Report

Now in its third annual edition, the BIIR delivers actionable insights on service strengths, weaknesses and potential improvements - coupled with invaluable competitor intelligence.

This year's study ran from late August to early November 2011, gathering comprehensive responses from 360 commercial broking professionals.

With 26,300 informed service grades on the market's 40 most-used insurers to go on, plus more than 3000 supporting comment the BIIR is the UK's largest and most respected independent study of commercial insurers' service performance.

Research Methodology

Each year, we ask a cross-section of commercial brokers to grade insurers they have used during the previous 12 months on six core aspects of service. We then calculate scores and rankings for each of these aspects - and, from these, for insurers' performance on service overall. We also invite broker comment on service, relationship management and technological matters.

The report generates detailed two-page, thousand-word performance profiles on each of these 40 insurers and MGAs, plus 25 pages of detailed background and analysis of core service issues.

Dedicated sections deal with the following:
• new business
• calibre of underwriters
• documentation
• quality of cover
• renewals process
• claims handling
• business development support
• and online quote-and-bind technology

On each aspect of service, we score and rank the 40 leading commercial insurers and analyse key issues and developments.