UK insurers are struggling to adapt to digital channels of customer engagement, research has revealed.
The research from Eptica, showed UK insurers answer only 54% of questions asked on digital channels, 80% sent via email and 45% via the web. The study measured the ability of insurers to provide answers...
Lloyd’s of London underwriter Hiscox said it has shortlisted two European Union countries and was in talks with regulators to set up a new insurance base to continue servicing clients after Britain leaves the EU.
QBE will move £500m of business, around 20% of its European operation, out of the UK in the wake of Brexit.
Hiscox’s London market business has presented an inconsistent and mixed operating year for the insurer, according to Steve Langan, CEO of Hiscox Insurance.
Aviva has asked staff if a robot could better perform their job. If the answer is yes, the company will offer employees the chance to be retrained.