More Than
Insurance business crucial to future growth at the AA, claims Connor
AA Insurance Services managing director Janet Connor believes her recent appointment serves to highlight the growing emphasis the AA places on insurance.
Motor customers paying up to 90% APR for monthly instalments
Motor insurance customers are being charged annual interest rates of up to 90% for choosing to pay in monthly instalments rather than an annual sum, according to research.
RSA CEO Hester breaks silence on new UK boss Steve Lewis
RSA group chief executive Stephen Hester has proclaimed Steve Lewis will provide the "strong leadership, energy and commitment to make the changes that will ensure the future success of our UK and Western Europe businesses".
Insurance companies failing to respond to online questions
An online customer service study of ten major UK insurance players has revealed that just 30% of emails and tweets are responded to successfully.
Aviva top of the pile for digital user experience in motor
Personal lines insurers are lagging behind price comparison sites in terms of digital user experience, financial technology company Instinct Studios has warned.
More Than MD Connor departs to lead AA Insurance
The AA has hired More Than managing director Janet Connor to take on the newly created role of MD of its insurance business.
Brown’s RSA tenure is hailed as he prepares for Gallagher role
Replacing UK and Western Europe CEO seen as major task
In Series: Legacy Systems: Easy access
Firms need to make it simple for customers to manage their insurance needs via the medium that suits them best. But with many insurers running on outdated legacy systems, is this easier said than done?
RSA's Holliday-Williams to replace Woolgrove at DLG
UK personal lines managing director Tom Woolgrove is to leave Direct Line Group, and will be replaced by RSA Scandinavia chief executive Mike Holliday-Williams.
More Than launches telematics app
More Than has launched a telematics app giving drivers up to 20% off their car insurance after it has analysed their driving technique for 200 miles.
Healthy Pets appoints More Than founder as non-exec
Online pet insurer Healthy Pets has appointed one of More Than’s founding team as a non-executive director.
Pet Insurance: Paws for thought
The cost of pet insurance claims has skyrocketed in the past five years, prompting some insurers to withdraw from the sector altogether. How can those that remain respond to the difficult market conditions?
Website review: Confused: Is it time for an MOT for Confused.com?
Compuware evaluated the web performance of Confused’s car insurance website between 17 May and 19 June using Gomez’s performance benchmark.
Post Blog: Memorable insurance adverts
Despite being derided as the unfashionable, dowdy member of the financial services family, the insurance industry has had its moments in the spotlight, most notably in the field of TV advertising. Post Online takes a look at five of the most memorable…
Website review: More Than’s site less than adequate
Loading times of up to 14 seconds contribute to site’s low score, says Gomez.
RSA seeks to improve customer services with new role
RSA has appointed John Elliott to the newly created role of personal lines customer services director.
Website review: NFU Mutual
Poor performance on 4 December affects insurer's average scores.
RSA and More Than give Xmas vouchers to flood affected customers
RSA and More Than will redirect mail and offer gift vouchers for customers forced to spend Christmas in alternative accommodation following the recent floods.
The rise of pet insurance fraud
Shocking stories of claimants deliberately harming pets are guaranteed to grab headlines, but what is the truth behind the increasing level of fraud detected in a sector predicted to be worth £900m by 2015?
Expert analysis: The return of motor madness
The push for volume in motor has started again, with a fall in rates for a fourth consecutive quarter, while home is proving more resilient, says Tom Cooper.
More Than issues hay fever warning
Insurer More Than has warned that hay fever causes havoc on the road and is set to reach new heights this summer.
Claims Club News: RSA looks to improve retention levels among ‘Generation Y’
RSA has increased investment in motor e-claims to improve retention levels among Generation Y customers.
Motor insurers in the BBC Watchdog firing line
Admiral, More Than and Swiftcover were all criticised over renewal rates on the BBC's Watchdog programme which aired last night.
Website review: Admiral
Web performance specialist Compuware Gomez puts Admiral to the test