In Depth: Using lie detectors to root out fraud

Lie detector

A phone operator is fielding a call from someone looking to buy motor insurance. The operator – Paul – has picked up on the exact moment the customer has told a lie. A beep is heard in his headphones, but the call carries on normally. This is the call centre of Only Young Drivers, a specialist broker that has rolled out lie detectors to root out application fraud. The firm uses technology developed by Digilog to identify high risk statements – or ‘HRs’. The hints could lie in the