Commercial lines brokers must adapt or 'face extinction'


A report from the CII, PKF Littlejohn and Konsileo, found that that four out of 10 account executives at broking firms believe their jobs are at risk from artificial intelligence and technological developments. The Future of Commercial Insurance Broking report also found that the majority of SME customers would be comfortable buying all or some of their insurance products online in the future. Half said however they would be willing to spend more time with a well-informed risk adviser to dis