Blog: Keeping up with the customers

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It is no longer acceptable for insurers to inflict legacy technology and process on customers. Successfully riding this tech wave will be the difference between the making or breaking of established players in the industry. Executed well, artificial intelligence-led technical advances have the power to transform the reputation of insurance, building trust with customers. However, we cannot afford to get it wrong – badly designed and executed tech has the potential to alienate the customer relat