Editor's comment: Solidarity in a surge
The insurance industry received a chilling warning at this week’s Post Claims Club, when deputy president of the Chartered Institute of Loss Adjusters Benedict Burke told attendees that the sector could not respond to a claims surge on the scale of the 2007 demand, which saw floods in both the UK and Thailand.
He highlighted the falling demand for ‘business as usual’ loss adjusting services as a key factor in the industry’s inability to be able service claims at the peak of a surge, and cautioned that
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