In the front row

Peter Whitehead discusses why the application of a front-loaded claims investigation process in most cases could result in settlement in less than 12 months of instruction by the insurer.

Outside of fixed fee work, claimant solicitors have perfected their approach of extracting every last drop of costs from insurers' bottom line. Yet only in catastrophic injury cases - where the

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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